Call Center Training
World Language Lab Bangalore

Type: Certification

Category: Education, Teaching & Training

Sub Category: BPO/Call Centre Training

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About Call Center Training Course

Here are the details of Call Center Training Course including duration, Eligibility, Admission Criteria, Fees and Syllabus.

Call center is an IT enabled industry which handles customer relations management for its clients with an interactive platform using the internet and voice based facilities to provide information and support to a customer or client. It operates round the clock 24 hours a day and 7 days a week

The numbers and the size of call centers in India are growing higher. Call centers provide a focused means of handling both inbound enquiries and outbound marketing for many companies. However staff training, motivation and retention are a common problem they face.

Call center operations are hectic and the pressure to respond is relentless. The staffs knowledge of the products, services, system, software used and customer care is crucial for the success of the operation. Training helps staff at all levels to provide excellent, confident services to reach the response target that makes the center efficient and cost-effective. In addition, training that build skills, assists personal development, and leads to recognized qualification can help motive and retail staff. High staff turnover and costs to replace staff exerts additional pressure on the bottom line.

WLL offers training in a number of areas which are fundamental to the successful operation of any call center. With course developers and instructors experienced in bespoke software applications, WLL develops training with a wide range of experience in personal development, customer service and leadership training. We make tailor made programs for team building, customer care, stress management and interpersonal skills, all backed by experience in language program delivery. WLL can accredit your staff with nationally recognized qualifications for call centers and provide the required foundation training. Center skills, sales management and other fields relevant to call centers.

Special Features About Call Center Training

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About the College

World Language Lab (India) Pvt. Ltd. is an International organization, which imparts high value services in training, translation, interpretation, overseas education and recruitment. We handle more than 21 international languages & several Indian languages and offer premium services to the global market. Adith abroad is our sister concern, which caters to overseas students' education.

World Language Lab has a clear foresight and provides cost - effective quality and efficient services for global communication; these services have been designed and developed by us over the last few years, rating us as the largest multilingual lab in Asia.

It believe that effective communication necessitates good language, attitude and etiquette. Hence, we have tailor-made courses to suit the needs of the students who are seeking National and International employment opportunities. The training program facilitates students to enhance their level of confidence, instils positive thinking - by initiating the thinking process in the learning language, all of which are the prerequisites for fluency. The maximum strength of every class is confined to eight to ensure individual care and attention to every student; - this necessitates effective learning.

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Address :

# 1090 3rd Floor, 100ft Road Opp. India Overseas Bank, Banasawadi Main Road. Banasawadi, Bangalore –560043, India. Phone: + 91 - 80 - 41638971 / 2 Mob: + 91 - 9980345860 - 91 - 9844153104


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Comments / Reviews / Queries Call Center Training

  • I need the call centre training after 10th standard Posted By : GAURAV SINGH, on 31-01-2011 05:32:29
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  • I need the call centre training after 10th standard Posted By : GAURAV SINGH, on 31-01-2011 05:32:01
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  • I need the call centre training after 10th standard Posted By : GAURAV SINGH, on 31-01-2011 05:32:00
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  • have done MBA, I feel my English is not up-to the mark. so please update me with course fees,structure and details, i want to join now i am in hebbal, please suggest me nearest institute Posted By : amar, on 07-01-2011 23:57:13
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  • I have done MBA, I feel my English is not up-to the mark. so please update me with course fees,structure and details , so that i will shift to Bangalore from Mysore and build my career in call centers. Posted By : Salma Sithara, on 03-08-2010 19:59:33
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Disclaimer : The Information about this College & its Courses has been taken from the College website & was last updated on 28th April 2015. We are not responsible for the freshness of the data. Students are advised to visit the official website for the latest information. If you are the administrator of this College & need to update the information, Please write in to us at