Here are the details of 3rd shift Systems Operations Analyst II job in Synechron. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Please make note this is a third shift position. The hours are Sunday-Tues 6:30 P.M. - 6:30 A.M. and
every other Saturday 6:30 P.M. - 6:30 A.M..
Provides Level 1 and Level 2 support for client-facing systems and applications, including mainframes,
Tandems, switches, networks, processor links, ATM's, servers- windows, UNIX, Linux and internet
applications. Part of a 7x24 team that performs monitoring and operational management functions for
associated hardware and software within the processing environment. Maintains peak performance at
full capacity for all systems. Follows new/improved work procedures where appropriate; tests and
implements program and/or systems changes; responds to processing problems and exercises sound
judgment to make client impacting processing adjustments; manages client requests.
GENERAL DUTIES AND RESPONSIBILITIES:-
Drives issue resolution by making critical decisions that may impact multiple clients' processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction
procedures when they apply.
Recognizes abnormal processing conditions, and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognize and implement/automate process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients, and serves as client advocate to internal organizations.
Analyzes problems/trends with client's systems and applications, and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Performs other related duties as required.
High school diploma or GED with applicable technical certifications and/or equivalent experience
required for entry into the job family. Higher levels of the job family may require an Associate's or
Bachelor's degree; or an equivalent combination of education and experience as required for the specific
job level. Refer to the appropriate job level description for specific education and work experience
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrated knowledge of FIS' products and services
Demonstrated knowledge of financial services industry
Demonstrated knowledge of mainframe and/or open systems operating systems
Knowledge of clients' objectives/business priorities and FIS' role in achieving them
Ability to effectively use production control tools and resources that encompass mainframe, open system
processing, processor link/Connex software, ATM's, environments.
Excellent customer service skills that build high levels of customer satisfaction for internal and external
Excellent analytical, decision-making, problem-solving, team, and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various
levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task
Flexibility, versatility, dependability
Positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to deal with predefined deadlines
Ability to analyze all system processing delays, failures and errors to determine the appropriate action
necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation
Intermediate professional role. Moderate skills with high level of proficiency. Provides second (2nd) level
support for production issues and changes affecting internal and/or external clients. Manages issues
through the issue lifecycle. Able to multi-task within a complex operational environment, demonstrating
flexibility in approach towards new and varied exception circumstances. Develops and implements
solutions that require analysis, research, and independent decision making. Works on small to large,
complex projects that require increased skill in multiple technical processing environments. Possesses
systems knowledge in at least one specific business area. Works on one or more projects as a team
member or occasionally as a project lead.
Coaches more junior production/operations support staff. Works under general supervision with latitude
for independent judgment, and decision making. Updates project plans and/or documentation as
needed. May consult with senior peers on certain projects. Communicates with internal teams and/or
clients regarding problem solving, testing, and related activities. Requires a high school diploma or GED
with applicable technical certifications and/or equivalent work experience. Typically requires two or more
years of production/operations support experience.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes,
the essential functions of the job may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be reviewed and evaluated on a
Synechron was founded in 2001 as a privately owned company with global offices in New Jersey, London, Amsterdam, Dubai, Tokyo and Singapore that work in tandem with its 2 state-of-the-art Global Development Centers based in Pune, India.
Synechron provide solutions that focus on new ways of doing business combining IT innovation and adoption of the latest technologies, while also leveraging the organization's existing IT assets. Synechron work with large global corporations and new generation technology companies to provide services and solutions that implement prudent business and technology strategies in today's dynamic digital environment.
Synechron offer a range of high-end software development and customization services, from application conceptualization and design to the development and enhancement of full-fledged, "shrink-wrapped" products.
Careers at Synechron:-
Synechron strongly believe that employee efficiency and excellence is the result of a work-culture that fosters creative thinking and individual growth.
Synechron always strive for. Besides this, we also strongly advocate and encourage employees to imbibe a positive and professional approach to work and to their life in general.
Synechron Technologies Pvt Ltd
Synechron IT Towers,
MIDC Knowledge Park,
Kharadi, Pune 411 014
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