Sr Product Analyst, Mumbai
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Here are the details of Sr Product Analyst job in GoldenSource. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
As a member of the Support team in Mumbai the candidate will be responsible for L1 and L2 Support which is as follows:
Level 1 Support
Receiving and acknowledging the incident
Contact client, ask for all relevant information (if not provided together with the incident report) that is necessary to get to the bottom of the incident (check lists, scripts)
Incident concerning simple questions or obvious configuration errors may be closed during this phase
Level 2 Support
Analysis of the problem (1): Configure environment that is the same or similar to the production system of the client
Analysis of the problem (2): Try to recreate the incident, study logs, find out what went wrong
Confirm existence of bug AND confirm/correct Severity level
Communication between Development, PM and the client to support bug-fixing
Providing Analysis and ETA to client; providing workarounds for service resumption
In addition we expect the candidate to verify that patches created by Development are addressing the reported problem.
Furthermore the candidate is expected to develop in-depth expertise about certain products, focusing on the different components and their design, the logs, configuration options and business purpose.
You will be responsible for mentoring the juniors in the team.
Good interpersonal skills
Strong SQL / Oracle PL/SQL
Good UNIX or LINUX skills
Excellent oral and written communication skills (English)
Strong analytical skills
Availability to work in shifts including possible move shortly to 24X5/7
Past experience in technical production support to manage and resolving incidents
Education & Experience:
BE/B. Tech/MCA or equivalent
3-5 years of experience in support
GoldenSource provides an integrated enterprise data management (EDM) platform for the securities and investment management industry. Our software and expertise help our customers benefit from better management, storage and distribution of their data company-wide. Trading, risk management and compliance, settlement, portfolio accounting and other front, middle and back office functions all benefit from improved data management.
Data quality and availability is critical to operational efficiency, timely compliance, customer service and controlling risk. To achieve this, data needs to be available across business and technology silos, and be managed as an enterprise resource.
GoldenSource solutions dismantle barriers between data silos. Using the leading financial data model, GoldenSource creates a consistent and centralized data management layer. This transforms critical reference and transaction data into trusted and interlinked assets for use across the enterprise. Our products support all the critical business functions of a proven enterprise data management platform, including data acquisition, cleansing, normalization, validation, enrichment and distribution.
GoldenSource products, developed over 20 years, are mature, proven solutions that deliver the clean and reliable data necessary to achieve business goals and growth strategies.
Working at GoldenSource - Why should i join GoldenSource?:-
GoldenSource's work environment is fast paced and cutting edge.It's looking for people who can think on their feet, excel in a team environment and have a strong desire to use the latest technologies. In exchange for your talents, GoldenSource offers a generous compensation and benefits package.
GoldenSource seeks qualified and experienced candidates who can help deliver quantifiable business value to our clients - individuals who want to be part of a dynamic organization that is changing the way investment and securities companies manage and deploy data across the enterprise.
GoldenSource Cultural Principles are the cornerstones of just such an environment and GoldenSource places tremendous importance on the adoption and adherence of these principles by all associates.
Address of GoldenSource:-
Paper Box, Mahal Industrial Estate,
Mahakali Caves Road,
Andheri (East), Mumbai - 400 093.
Telephone: +91 22 66454000
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