Technical Solutions Cons IBangalore

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  • CategoryIT - Software
  • Sub CategorySoftware Engineer
  • LocationBangalore
  • CompanyHP
  • Posted date on our Website26 January 2011
  • Expiration Date26 January 2011

User Ratings

5 out of 5 based on 4 Ratings.
Here are the details of Technical Solutions Cons I job in HP. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Description:-

    * Working from a standard protocol and utilizing documented processes to respond to customer issues.
    * Some judgment may be used to supplement the outlined process.
    * Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
    * Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
    * Begin to proactively assist customers to avoid or reduce problem occurrence.
    * Work is often reviewed by Supervisor or Team Lead.

Qualifications:-
 
Education and Experience Required:

  • High school education or Equivalent.
  • To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1  or more years of  experience, or equivalent college level education.


 
Knowledge and Skills:-

    * Articulate in excellent written and verbal communication skills.
    * Experience in customer facing role either remote or face to face.
    * Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
    * Demonstrated problem solving skills
    * Accuracy in data entry
    * Excellent fluency in language to be supported.
    * Experience in a phone based remote role, esupport, e-chat, or similar.
    * Familiarity with computer technology

Desirable:-

    * Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

 
Job - Services
Primary Location - India-Bangalore
Schedule - Full-time
Job Type - Experienced
Shift - Flex Time
Travel - No

About HP:-

HP was founded in 1939. It is a technology company that operates in more than 170 countries around the world. No other company offers as complete a technology product portfolio as HP

HP provide infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. It offers wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers' specific needs.

Working at HP - Why should i Join HP?

HP India want you to explore your career options—and with a company of our global scope, you’ll always have plenty. HP recognises the fire in employees and believes that extraordinary efforts deserve their rewards. That’s why we have special Rewards & Recognition Programmes, including Cash Awards to recognise exceptional contributors.

HP Labs, one of the world's leading industrial research centers, is seeking talented researchers for positions in its laboratories. The lab attracts top graduates from around the world looking for a chance to work on problems that have real impact.
 

Contact Details:

Address of HP:-

Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena
Adugodi
Hosur Road
Bangalore - 560 030

Phone: (080) 2563 3555
Fax: (080) 2563 3222

http://www8.hp.com/in/en/jobsathp/index.html

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Comments / Reviews / Queries On

  • I have a 1yr experience in Technical Support as Sr.TSE & seeking for job. Please let me know if there are any openings... Sudhanshu Kumar, on 30-11-2011 Report Abuse

  • I have a 1yr experience in Technical Support as Sr.TSE & seeking for job. Please let me know if there are any openings... Sudhanshu Kumar, on 30-11-2011 Report Abuse

  • any technical job openings balachandranayaka, on 13-10-2011 Report Abuse

  • No comments. Sanyam Gupta, on 23-09-2011 Report Abuse

  • MIS Excutive job's Anil S, on 14-09-2011 Report Abuse

  • Technical job's naveen kumar gowda tn, on 14-09-2011 Report Abuse

  • NEW DANGAL PARA, NEAR F.C.I.OFFICE, P.O. SURI, DIST.BIRBHUM, 731101 Aniket Sengupta, on 14-08-2011 Report Abuse

  • Hi This s Navi.. m working in LEOS-ISRO as quality engg as a contract man power.. I completed Diplomo in Electronics And Communication with the 66%, my total expereance 2years in LEOS-ISRO Naveena.T.S, on 15-07-2011 Report Abuse

  • How will be the career growth? Joseph C.C, on 16-03-2011 Report Abuse

  • nil siddesh, on 28-02-2011 Report Abuse
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