Area Manager - Operations, Delhi/NCR
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Here are the details of Area Manager - Operations job in Café Coffee Day. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Reporting to: Regional Head - Assistant Regional Manager / City Manager
Reportees: Café Manager/ Asst Café Manager/ Café Incharge
Knowledge, Skills & Abilities:
Excellent communication & influencing skill
Financial awareness & understanding of P&L
Ability to strategize & analyze reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills
Previous multiple-site supervision experience
Qualifications: BHM graduate
4 - 6 years of experience in handling multiple F&B units
Retail or related industry exposure
Duties & Responsibilities:
Supervise cluster of outlets.
Maximize area sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Reviewing business performance in line with budgetary control
Asset & Equipment maintenance.
Salary costs for cafè level.
Analysis of Sales: Salary ratio in the respective area assigned.
Assuring the Timely indent is done for all the Cafes.
Wastage control measures.
Timely forecast of the stock in order to ensure the smooth operations.
Learning & Development Management:
Retention of manpower.
Manpower planning & translating requirements to HR periodically
Handling transfers & takeovers
Inspiring team & conduct employee initiative programs.
Appraise subordinates and performance management.
Team development and growth.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process and customer orientation:
Develop marketing & promotion ideas to increase walk-ins & sales.
Ensure smooth support functions and further integration with operation team.
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Cafè issue resolution.
Ensure the SOPs are followed through out the cafes.
Fortnight Team Meetings to ensure the resolution of complaints.
Integrity & cost controllable.
Recruit team members
Issue C&C to Cafè Managers/Asst. Manager/ Team members
Termination of team members
Confirmation / elevation of team members
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About Café Coffee Day:-
Café Coffee Day, India’s favourite coffee shop where the young at heart unwind. We’re a division of India’s largest coffee conglomerate, the Amalgamated Bean Coffee Trading Company Limited (ABCTCL). Popularly known as Coffee Day, it’s a Rs. 750 crore, ISO 9002 certified company. With Asia’s second-largest network of coffee estates (10,500 acres) and 11,000 small growers, Coffee Day has a rich and abundant source of coffee. This coffee goes all over the world to clients across the USA, Europe and Japan, making us one of the top coffee exporters in the country.
Why Café Coffee Day - Why should i join Café Coffee Day:-
Café Coffee Day has more than 4,000 employee today and it recognized as an equal opportunities employer by all its partners in progress.
Café Coffee Day not just provide employment, it also create leaders. A comprehensive training program coupled with a highly active internal promotions process provides you with the right atmosphere and impetus you need to thrive.
Address of Café Coffee Day:-
Café Coffee Day
Fifth Floor, # 23 / 2
Vittal Mallya Road
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