Assistant Manager, Hyderabad
Here are the details of Assistant Manager job in Unitedhealth Group. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Healthcare Business Services (HBS) is responsible for providing health care back office operational services as a core function to various segments of UnitedHealth Group. The team has well defined HIPAA compliant processes for its business operations with primary focus on quality of delivery.
Since its inception in October '06, HBS has been focused on hiring top talent in the industry and enhancing their health care expertise to manage all facets of the claims lifecycle for our global partners. It's our continual effort to deliver on core services, diversify the portfolio and align ourselves with business segments strategic objectives.
We are currently looking for dedicated professionals to fulfill the following job responsibilities:
Directly lead/monitor all aspects of performance for a group of 15 - 20 Claims Specialists
Accurate and timely documentation of claims data
Ensure accurate and timely delivery of data to Team Liaison
Resource for Explanation of Benefit (EOB) interpretation
Load balancing to ensure that performance metrics are achieved
Building and maintaining an effective Team environment within the Network Intelligence group
Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
Coordinate with the Team to identify process improvement opportunities
Monitor, measure and report Team performance metrics and implement Team incentive programs
Deliver/facilitate training (both new and ongoing)
Partner with leadership to promote department revenue and business objectives
Provide feedback to management on individual and group training results
Review and update training materials as needed
Routinely analyze quality results to report error trends
Identify root causes of errors and opportunities for defect reduction
Analyze and develop overall improvement plans (department and individual)
Administrative responsibilities as assigned
4-5 years of total experience in BPOs.
Healthcare not mandatory
At least 1-1.5 years of Team leading experience.
Associate's or Bachelor's degree or equivalent combination of education and experience.
Exposure to Access strongly desired
Expert knowledge and articulation of English language
Proven ability to lead a team in an operational environment
Effectively expresses ideas and information both verbal and written to individuals
Uses careful listening, tact and candor, two-way communication, and a high impact communication style
Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct
Self - starter who can manage multiple priorities with minimum direction
Ability to identify trends and issues and recommend solutions
Effectively organizes and leads teams of people in cooperative processes to achieve shared outcomes
Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer
Ability to identify and leverage internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives
About Unitedhealth Group:-
UnitedHealth Group is a leading health care company, serving more than 75 million people worldwide. Our family of companies touches nearly every aspect of health care, helping people live healthier lives.
UnitedHealth Group Information Services
Unitech Cyber Park, Tower C, 1st Floor,
Sector 39, Gurgaon, Haryana, India 122002
(+91) 124 309 4000
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