Here are the details of Assistant Manager Front Office job in Marriott India. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Location:- MHR Jaipur
Function:- Guest Services/Front Desk
Perform all duties of the Front Desk Manager/Guest Relations Manager. · Have a full understanding of the night duties. Ensure that all Front Desk Managers, Guest Relations Managers, senior receptionists and receptionists are fully trained in the Front Office department. Actively support the C.N.H.T. sponsor within the department and the program. · Ensure accurate scheduling to meet the demand of the hotel with minimum overtime. Set schedule for Front Desk managers and Guest · Responsible for wage progress and training all managers on wage progress. · Ensure all associate reviews are completed on time and that regular rap sessions are scheduled. Complete 45-day review with all new hires. · Have a complete understanding of the Marriott Reward program including Club Elite. · Have a complete understanding of the on property repeat guest program. · Be continuously dedicated to: · First Ten · Ensure the continued commitment to first ten by executing effective pre-arrival service that provides an efficient, warm and friendly arrival process. · 15 minute training · Facilitate sessions, ensuring daily training sessions take place with the Front Desk and Concierge. Contribute to and implement new training ideas. · Guest Response · Attend Guest Response meetings wherever possible. Ensure customer complaints are followed through using the LEARN process. Have a working knowledge of Guestware, problem-tracking system. · Express Checkout · LSOPs · Fully understand the LSOPs and ensure standards are implemented correctly within the Front Office. · Have a thorough knowledge of the Front Desk PMS system, Harris 2020, TMS, Vingcard and Guestlink. · Have a good knowledge of the fire panel and fire procedures. · Ensure all front Desk floats are counted daily and spot check once a quarter. · Know all of Front Office job descriptions. · Cover MOD and Front Desk shifts as necessary. · Ensure hotel credit policies and procedures are adhered to. · Ensure productive and informative departmental meetings take place on a monthly basis. Ensure meeting with housekeeping take place quarterly. Ensure Concierge is involved with Front Desk meetings. · Ensure banking is undertaken in accordance with established procedures. · To deputize in the absence of the Front Office Manager. · Perform any reasonable request by management. · Be involved and have an awareness of the formulation of the room’s budget. Ability to read and understand financial statements, payroll and budget. · Responsible for Profit and Loss critique and has a full understanding of the Profit and Loss statement. · Play an active role in interviewing. · Project a positive attitude, motivate and provide a healthy working environment for the Front Office department. · Strive to increase Guest Satisfaction, Associate satisfaction, market share and financial results. · Train, develop and be a mentor for the Management Development program.
Responsibilities:- To assist the Front Office Manager in the efficient running of the Front Office department by understanding the day to day running of the Front Desk, Guest Service Centre, Concierge Desk, Guest Relations and Business Centre. To assume responsibility for the Front Office in the absence of the Front Office Manager.
Benefits Package:- Discounted Marriott hotel accommodation worldwide for you, your family and your friends. 50% discount on Food & Beverage at any of the hotel’s restaurants & other F&B outlets at the rest of the Marriott hotels in India. Medical Insurance Free medical consultation & treatment on duty. Uniforms provided & dry cleaned. Career training & development. Several growth opportunities – promotions, task force, inter – department cross training, internal and external transfers. Monthly Recognition awards. 6 monthly offs Local Package
Location Information:- Located in the heart of the commercial area of ashram marg in Jaipur, the Jaipur Marriott hotel is just 10 minutes drive from Jaipur airport. Our Jaipur hotel is located in the heart of the commercial and business areas of the city. The City Palace, Amber Fort, Hawa Mahal and other popular sightseeing attractions, are all within easy access of our hotel. We are also within walking distance of the city's most notable shopping, restaurants, bars and movie theaters. Our 361 guest rooms or suites offer convenience and value, including flat screen LCD TVs and High Speed Internet Access. Our all day dining restaurant and 2 specialty restaurants offer world class food and beverage. Try a work out in the health club, a refreshing dip in the outdoor pool or a visit to the spa and steam rooms. If business brings you to Jaipur, we offer great services like a Business Center, Wireless High Speed Internet Access in guest rooms and public areas, and meeting space.
About Marriott India:-
Marriott India is the Indian division of the Marriott International hotel chain. Marriott was established in 1998 and opened its first hotel, the Goa Marriott Resort, was the first Marriott hotel on 15th Dec 1999. It has hotels in Mumbai, Goa, Hyderabad, Pune, Gurgaon, Ahmedabad and Chennai.\
Why Marriott India - Why Should i join Marriott India?:-
Marriott offer you the opportunity to find the hospitality job and career journey that is right for you. With more than 1100 managed properties and 18 different brands, you'll find us in your neighborhood and in more than 65 countries.
With Marriott’s diverse lines of business, and many brands and disciplines, your career path may take a number of different directions, and you can start the journey to your career destination right here
Address of Marriott India:-
Ramdev Nagar Cross Road,
Satellite Road, Ahmedabad, India 380015
564, Anna Salai, Chennai, India 600018
Miramar Beach,PO Box No 64,
Panaji - Goa, India 403001
Plot no - 27 B, Sector Road,
B Block, Sushant Lok - 1, Sector 27,
Gurgaon Haryana, India 122 002
Tank Bund Road,
Opposite Hussain Sagar Lake,
Hyderabad, India 500080
Juhu Tara Road,
Mumbai, India 400049
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