Associate: Customer SupportBangalore

Alert This Job has Expired! Click Here to View Other Call Center, BPO Jobs

  • CategoryCall Center, BPO
  • Sub CategoryAssociate
  • LocationBangalore
  • CompanyAditya Birla Minacs
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

User Ratings

0
Here are the details of Associate: Customer Support job in Aditya Birla Minacs. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Location:- Bangalore

Job Description:- Provide general information and guidance to customers regarding Customer service

Qualifications:-

• Graduates/10+2 with minimum 6 months of experience. Fresher with good communication skills are also eligibly to apply

Role & Responsibilities:-   

• Access and negotiate multiple information systems to answer questions
• Ability to understand customers needs with strong objection/response handling.
• Interact with other departments on behalf of customer
• Adherence to policy and guidelines as specified by the client and the organization.
• Adhere to productivity and service level norms.
• Provide knowledgeable assistance for wide number of products and customer situations
• Provide information about products and services offered.
• Use all necessary tools and resources provided in assisting customers.
• Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
• Provide timely feedback to the client on customer complaints.

Skills Required:-   

• Computers: basic knowledge of internet & Windows, ability to navigate multiple applications
• Typing speed: minimum 20 wpm with minimum 80% accuracy
• Written communication for documentation purposes
• Customer service attitude (includes responsiveness, empathy, managing irate customers, friendliness)

Others  Willingness to work in rotating shifts and on Sundays & Public Holidays.
 

About Aditya Birla Minacs:-

Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.

The Company has 20,300 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
     
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.
 

Contact Details:

Campus 4A, Ecospace Business Park
Outer Ring Road, Bellandur
Bangalore 560103
India.
Phone: +91 80 4144 6000

(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at infinitecourses@gmail.com)

Comments / Reviews / Queries On

Click to See more Comments