Associate: Non Voice Tech SupportBangalore

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  • CategoryCall Center, BPO
  • Sub CategoryAssociate
  • LocationBangalore
  • CompanyAditya Birla Minacs
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

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5 out of 5 based on 1 Ratings.
Here are the details of Associate: Non Voice Tech Support job in Aditya Birla Minacs. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Location:- Bangalore

Job Description:-

Provide general information and guidance to customers regarding Customer service

Qualifications:-

• Graduates/10+2 preferably with non voice experience. Fresher can also apply

Role & Responsibilities:-

• English inbound customer service role supporting the client’s consumers through email.
• Handles requests, but not limited to, account information, purchasing information, gift certificates and pre-paid cards, music and video downloads, music and video authorization, refund requests and promotion song and video codes
• Refers customers with technical download and compatibility issues to other appropriate web-based self help resources and / or technical support teams
• General awareness of online music and video industry
• Customer Focus (Internal and External) Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

Skills Required:-    

• Typing Speed Minimum 30 WPM with 80% accuracy
• Communication (Written) Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
• Knows, understands and appropriately applies the technical /soft skills.

Knowledge Required:-

Knowledge of computer applications and different music files.

About Aditya Birla Minacs:-

Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.

The Company has 20,300 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
     
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.
 

Contact Details:

Campus 4A, Ecospace Business Park
Outer Ring Road, Bellandur
Bangalore 560103
India.
Phone: +91 80 4144 6000

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