Associate: Tech SupportBangalore

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  • CategoryCall Center, BPO
  • Sub CategoryAssociate
  • LocationBangalore
  • CompanyAditya Birla Minacs
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

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Here are the details of Associate: Tech Support job in Aditya Birla Minacs. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Location:- Bangalore

Job Description:- Provide general information and guidance to customers regarding Customer service

Qualifications:-

• 10+2/Graduation in any stream (computer science graduates preferred)

Role & Responsibilities:-     

• Assisting customers with installation and setup of products
• Assistance with getting products to work correctly in the customers’ hardware configuration environment
• Severe product crashes
• Severe installation issues on both Windows and Linux machines
• Connection issues between product components and/or connection issues with machines within an enterprise
• Assisting with customer ability to install multiple products on product environment
• The agent should be able to understand the customer issues by applying his/her technical expertise. This is consumer support and the main criterion for arriving at a solution is to be able to isolate the issue/component by using effective probing and trouble shooting techniques. This would require a high level of technical expertise and the agent has to quickly understand the behavior of supported Software along with Windows, Linux and various other Operating systems.
• The Agent should have very good communication and convincing skills to be able to explain issues and also be able to position themselves correctly
• To provide correct solution to customers by effective probing, troubleshooting. This would mean a high level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits.
• To be able to identify the issues that warrants an escalation to Level 2 teams. The agent must make sure that the escalation is warranted and he has exhausted all resources before escalating.
• Documenting clear and precise case notes for each transaction that was processed.
• To be able to carry out research and have an analytical bent of mind. To be able to reproduce issues in the LAB and research solutions.
Skills Required     • Troubleshooting of Linux OS.
• Typing Speed Minimum – 35 wpm & 80% accuracy
• Demonstrate and practice good telephone etiquettes
• Listening Skills
• Good spoken and written communication skills in English
• To be able to carry out research and have an analytical bent of mind.

Knowledge Required:-

Linux Operating System and Web Designing Others Willingness to work in rotating shifts and on Sundays & Public Holidays.

About Aditya Birla Minacs:-

Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.

The Company has 20,300 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
     
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.
 

Contact Details:

Campus 4A, Ecospace Business Park
Outer Ring Road, Bellandur
Bangalore 560103
India.
Phone: +91 80 4144 6000

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