Asst Manager - Operations, Dehradun
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Here are the details of Asst Manager - Operations job in Sparsh. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Location:- Dehradun (2) / Karnal (2)
- Login hrs (8 hrs/login)/Manning
- Productivity in terms of calls/day as per SLA
- Complaints Resolution % (95%)
- Quality Non-FA (target 80%)
- Quality FA scores (97%)
- Product test scores for team (85%)
- Attrition %
- Absenteeism %
- MIS accuracy
Competencies required:- Excellent Computer skills, Good Interpersonal relations, Team Handling skills
Experience:- 2 - 3 years in a BPO
Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market. A subsidiary of Intelenet Global Services, we have been ranked # 1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India. We currently operate through 22 state-of-the art facilities across 15 locations in India. Our dedicated workforce of over 18,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction. Sparsh adds value to its clients through a range of completely customised solutions.
Working at Sparsh- Why Should i Join Sparsh?
At Sparsh, we believe that our 18,000 plus employees are our key asset and the catalyst for our business. Sparsh is one of the 'first movers' in the domestic BPO space with a wealth of experience gathered over a decade in people, processes and technology. Today, our workforce of 18,000 people across 22 delivery centres in 15 locations service over 40 leading multinational companies in varied industry verticals. We are the No. 1 Domestic BPO service providers as per the Dataquest Domestic Call Centre Survey 2008.
Address of Sparsh:-
409, Phase-III, Udyog Vihar,
Gurgaon - 122 016.
Tel No : +91 (124) - 3005700
Fax : +91 (124) - 6707021
5th Floor, J1-14, Block EP,
Sector V, Salt Lake City,
Kolkatta - 700 091
Tel : +91 (33) - 23572686
Fax: +91 (33) - 23572655
#8, "The Excellency" Papanna street,
St. Marks Road,
Bangalore - 560 001.
Tel: +91 (80) - 6700 2000
Fax : +91 (80) - 6700 2020
Ashar IT Park, 2nd Floor
Jayshree Baug, Road No 16 Z
Wagle Industrial Estate,
Thane(W) - 400 604
Tel: + 91 (22) - 66098971
Mobile: + 91- 9930005935
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