B2B collections - Process Associate - Operations - 75 Opening(s) Delhi/NCR

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  • CategoryOther
  • Sub CategoryGeneral(All)
  • LocationDelhi/NCR
  • CompanyGenpact
  • Posted date on our Website08 September 2011
  • Expiration Date08 September 2011

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Here are the details of B2B collections - Process Associate - Operations - 75 Opening(s) job in Genpact . This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Description:-

   
The individual will be responsible for ensuring that the Customer receives timely Account Statements and follow up on their Past-Dues.
He/she will be responsible for resolving Customer queries by working various internal; departments like Sales, Project mangers, Billing, Cash Apps etc. He/she will also be responsible for reconciling Customer Accounts

Key Accountabilities:-

Needs to work on an individual collections portfolio.

Receive customer calls & provide online resolution, solve disputes.

Research on issues from customers.

Provide updates on portfolio for internal as well as customer review.


Job Qualifications/Requirements:-

UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Desired Profile:-

PRIOR EXPERIENCE IN B2B COLLECTIONS IS A MUST

 
Required Skills:-


Good working knowledge of MS word & Excel.

Probing qualities. Assertive

Analytical Skills and Financial Skills.

Good customer interactive skills.

 
Preferred Skills:-

Assertive customer centric approach.
Prior collections / customer service experience.
Worked in a BPO prior.
Good working knowledge of MS Office.
High on numerical aptitude, preferable Finance background

About Genpact :-

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a client’s business objectives, cultural and language needs, and cost reduction goals.

Why Genpact - Why should i join Genpact?:-

Genpact built a warm and receptive work environment that evokes deep feelings of pride and belonging and is based on the highest standards of excellence and integrity. Genpact committed to creating a rewarding career for each of our employees and investing in their personal and professional development.

Genpact is committed to enhancing the skills and competencies as well as personal growth and development of its employees. It provide our people with multiple opportunities to enroll for world-class leadership development programs and also encourage cross-functional movement to gain meaningful experience and exposure
 

Contact Details:

Address of Genpact :-

Gurgaon:

DLF City - Phase V,
Sector 53,
Gurgaon - 122002,
Haryana, India,
Phone: +91 124 402 2000,
Fax: +91 124 402 2205

Delhi:

IT Park, DMRC Building,
Shastri Park,
Delhi 110053,
Phone: +91 11 4256 5400,
Fax: +91 11 4256 5454


Kolkata:

DLF IT Park Tower 1, 7th & 8th Floor,
8 Major Arterial Road, New Town,
Rajarhat,
Kolkata-700 156,
Phone: +91 33 6550 0751,
Fax: +91 141 305 2345

Hyderabad:

14 - 45, IDA Uppal,
Opp NGRI, Habsiguda,
Hyderabad,
Phone: +91 40 6611 4411,
Fax: +91 40 6611 4614

Bangalore:

Surya Park, Ring Road,
Electronic City,
Bangalore, 561 229,
Phone: + 91 80 4119 8999,
Fax: +91 80 4119 8999

http://www.genpact.com/home/careers.aspx

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