Back Office Process OfficerHyderabad

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  • CategoryCall Center, BPO
  • Sub CategoryCustomer Service Executive
  • LocationHyderabad
  • CompanyKnoah Solution
  • Posted date on our Website24 July 2012
  • Expiration Date24 July 2012

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Here are the details of Back Office Process Officer job in Knoah Solution. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Position objective:-

    As Back Office Process Officer, you are expected to transcribe calls related to automobiles with great accuracy
    Ensure quality parameters are met for the transcriptions

Roles & Responsibilities:-

    Effectively address all the transcriptions inline to complete without wait time
    Ensure you meet set process for addressing transcription pocess
    Document reasons for difficult calls
    Understand and upgrade product and process knowledge to meet required standards during transcribing
    Set high levels of performance standards for the given process/account
    Ensure you understand expected performance standards and metrics to be achieved for a given process/account
    Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
    Follow the learning management process to remain current and updated on required skills and knowledge required for the position
    Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
    Bring right attitude to the work place that complements and enhances the work culture
    Always Think like a winner

Required Knowledge:-

Basic understanding on:-

    Transcription - The associate should be exposed to transcription or should possess knowledge on how to transcribe.
    Zeal to give quality output during transcribing calls.

Skills:-

    Communication Skills – Moderate to High
    Written English – Grammar correct
    Typing Speed – above 30 wpm
    Should understand American Accent

Desired Behavior:-

    High commitment
    Ability to learn
    New ways of thinking and doing
    Adaptive to team and organization
    Open for feedback and learning
    Proactive and high energy

Academic Qualifications:- Undergraduate and above in any stream, except B Tech/MBA/MCA.

Years of Experience:- 0 - 4 years working experience desired

About Knoah Solution:-

Knoah Solution was established in 2001. It is an award-winning Global outsourcing company - led by a U.S. based management team - that delivers the best multi-channel customer and technical support services in the industry.

Knoah is your one stop shop for contact center services delivering voice, live chat, email, BPO and 3rd Party QA services.

Knoah addresses the growing needs of today's online businesses by providing a full range of outsourcing services for web-based customer support. With Knoah, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams.
 

Contact Details:

4th & 5th Floor,
Maximus Towers 2A,
Raheja Mindspace IT Park,
Hitech City, Madhapur,
Hyderabad, A.P
INDIA - 500081

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