Business Support Manager, Pune
Here are the details of Business Support Manager job in Pitney Bowes. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Extend CRM support & problem resolution
Improve quality & manage customer database in CRM
Handle aggravated customers over telephone (Customer Care Centre)
Develop & implement Customer Compliant & Query Management Process
Develop & support implementation of Customer Satisfaction Initiatives & Surveys
Service Revenue and Margin Planning & Monthly Forecast
Provide timely information to field for necessary corrective actions
Create Management Info System - Reporting Packs for Region/HQ/Asia Pacific
Compile & analyse Service Deliverables / Revenue / Margins
Develop Service Pricing Policies
Develop & document service management processes to have uniformity across all regions
Experience Required:- 4 to 7+ years of relevant experience in similar industry
Education Qualifications:- Bachelors Degree in Science / Diploma in Electrical engineering,
B Tech. Masters degree and related similar industry experience is preferred.
If you are interested in this opportunity, please forward your resume to Pitney Bowes Human Resources
Department by clicking "Apply". (Please note: Agencies need not apply)
Pitney Bowes is an equal opportunity employer. We respect and seek to empower our staff to capitalize
on their diverse cultures, perspectives, skill sets and experiences in maximizing each individual's
potential within our workforce.
About Pitney Bowes:-
Pitney Bowes is the world’s leading provider of integrated mail and document management systems, services and solutions.
Pitney Bowes India Pvt. Ltd. (PBIPL) was incorporated as a subsidiary of Pitney Bowes Inc. in 2004 with headquarters based at Delhi. Subsequently Pintey Bowes India acquired the mailing business division of Kilburn Office Automation Ltd in Dec ’04.
Careers at Pitney Bowes:-
Pitney Bowes India has 17 offices, with more than 180 employees in India with its headquarter and National Logistics Center based in Dehli.
At Pitney Bowes, you will have an opportunity to grow and develop, positively impact the business and work in an environment where performance is rewarded and appreciated.
45, 2nd Floor,
Okhla Industrial Estate
New Delhi-110 020
Tel:-(011) 4219 5500
Fax:-(011) 4219 5580
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