Cafe ManagerDelhi/NCR

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  • CategoryRetail
  • Sub CategoryRetail Store Manager
  • LocationDelhi/NCR
  • CompanyCafé Coffee Day
  • Posted date on our Website09 June 2015
  • Expiration Date09 July 2015

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Here are the details of Cafe Manager job in Café Coffee Day. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Reportees: Asst Cafè Manager, RMTs, OTs, Team Members.

Location: Delhi/Mumbai/Chennai/Bangalore

Knowledge, Skills & Abilities:

    Excellent communication & influencing skill
    Result oriented
    Financial awareness & understanding of P&L
    Ability to strategize & analyze reports
    Sales & marketing orientation
    Planning & organizational skills
    Building & developing high performance team
    Operating system & internet skills

Qualifications: BHM graduate


    2 - 4 years of experience in handling multiple F&B units
    Retail or related industry exposure

Duties & Responsibilities:


    Supervise an individual outlet.
    Maximize Cafè sales performance and drive profits.
    Sales forecasting and apportioning targets across teams.
    Asset & Equipment maintenance.
    Assuring the Timely & Accurate indent is placed for the cafè.
    Wastage control measures.
    Ensuring the compliance of the SOPs on cash & all the tenders.
    Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

    Retention of manpower.
    Motivating the team to ensure the sales target in met.
    Briefing the team on a daily basis to ensure the team understands the importance SOPs
    Ensure the team is groomed to move to the next level.
    Grievance handling & solving issues.
    Ensure the Training Certification of team members.

Process Indicators:

    Ensuring all the documentation related to the cafè is done on time (Sales Reports/ Cafè Registers).
    Ensuring the Quality Audits done on day to day basis.
    Implementation of SOPs.
    Efficient utilization of the manpower by means of effective charting out the duty rooster.
    Integrity, cost controllable & Waste Management.
    Ensuring 90% score in the Management Visit Report.

Customer orientation:

    Ensure all the Customer complaints are resolved.
    Analysis of Customer database complaints & drive the footfall in the cafes.
    Ensuring the MAST & SOPs is followed by the team in the cafè to drive customer focus.
    Ensuring the Training norms are met.
    Ensuring 90% score in the Management Visit Report.


    Recruit team members
    Issue C&C to Asst. Manager/ Team members/OTs/RMT
    Confirmation / elevation of team members /OTs/ RMTs

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About Café Coffee Day:-

Café Coffee Day, India’s favourite coffee shop where the young at heart unwind. We’re a division of India’s largest coffee conglomerate, the Amalgamated Bean Coffee Trading Company Limited (ABCTCL). Popularly known as Coffee Day, it’s a Rs. 750 crore, ISO 9002 certified company. With Asia’s second-largest network of coffee estates (10,500 acres) and 11,000 small growers, Coffee Day has a rich and abundant source of coffee. This coffee goes all over the world to clients across the USA, Europe and Japan, making us one of the top coffee exporters in the country.

Why Café Coffee Day - Why should i join Café Coffee Day:-

Café Coffee Day has more than 4,000 employee today and it recognized as an equal opportunities employer by all its partners in progress.

Café Coffee Day not just provide employment, it also create leaders. A comprehensive training program coupled with a highly active internal promotions process provides you with the right atmosphere and impetus you need to thrive.


Contact Details:

Address of Café Coffee Day:-

Café Coffee Day
Fifth Floor, # 23 / 2
Vittal Mallya Road
Tel: 080-40012345

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