Client Technical Support AssociateChandigarh

Alert This Job has Expired! Click Here to View Other IT - Software Jobs

  • CategoryIT - Software
  • Sub CategoryTechnical Support
  • LocationChandigarh
  • CompanyDell
  • Posted date on our Website23 July 2011
  • Expiration Date23 July 2011

User Ratings

4 out of 5 based on 7 Ratings.
Here are the details of Client Technical Support Associate job in Dell. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Posted Date:- 05/04/2011

Location:- Chandigarh, CH, India

 Job Description:-

Troubleshooting for technical issues related to computers faced by Dell customers .Tech Support will be primarily on software & Hardware issues in Desktops, Laptops & other peripheral devices.

Scope:-

· Provides support in the inbound or outbound Call Center- Waits in Queue- Fields Customer                       calls/contacts

· Solves Customer Issues on any product- mostly in warranty Optiplex, Latitude, Dimension, and Inspiron   desktops and portables

· Routes customers when appropriate to proper support queues

· Partners with Technical Support Specialists to improve customer experience elements (e.g. correct           solutions, consistent procedural adherence, relating skills)

· Responsible for regular adjustments that contribute business metric goals

Complexity:-

. Acts independently to field support calls/contacts that are technically complex in nature independently

· Acts independently to fields support calls/contacts that interpersonally complex in nature independently

· Accurately discerns the appropriate situations in which to escalate a customer's issue to other specialty   groups

Skills Required:-

Excellent written and verbal Communication Skills, Service orientation, technical troubleshooting skills, working knowledge of MS Office Products. Time Management Skills, Multi-Tasking Ability, Team Player, Open to Feedback. Computer hardware knowledge preferable.

CANDIDATE REQUIREMENTS:-

• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.( relocation                  assistance provided ) EDUCATIONAL QUALIFICATIONS:
• Minimum Graduates in any stream. (10+2+3)
• Ideal Opportunity for B.Tech's.
• Undergraduates with at least 12 months of international call center /18 months of domestic call center /   24 months of any other work experience .
• Candidates with Customer Service background interested in Tech support can also apply .

"LIGRAD"

Qualifications:-
Graduate in any stream.

About Dell:-

For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Dell is uniquely positioned to impact industry trends. It maintain strong internal development capabilities. Dell partner, rather than compete, with top industry technology suppliers and original development manufacturers. It steer enabling industry standards and technologies through industry groups and strategic partners. In this way, Dell spurs innovation and delivers value to customers.

Working at Dell - Why should i Join Dell?:-

Join Dell,and you’ll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. And you’ll get all the resources you need to realize your loftiest career goals. So take a look around to learn more about our career opportunities, and discover just how bright your future can be.
 

Contact Details:

Address of Dell:-

12/1, 12/2A, 13/1A, Divya Shree Greens
Koramangala Ring Road, Challaghatta, Varthur Hobli
Bangalore 560036
India

http://www1.ap.dell.com/content/topics/global.aspx/corp/careers/welcome/default?c=in&l=en

(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at infinitecourses@gmail.com)

Comments / Reviews / Queries On

Click to See more Comments