Client Technical Support Associate, Chandigarh
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Here are the details of Client Technical Support Associate job in Dell. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Troubleshooting for technical issues related to computers faced by Dell customers .Tech Support will be primarily on software & Hardware issues in Desktops, Laptops & other peripheral devices.
· Provides support in the inbound or outbound Call Center- Waits in Queue- Fields Customer calls/contacts
· Solves Customer Issues on any product- mostly in warranty Optiplex, Latitude, Dimension, and Inspiron desktops and portables
· Routes customers when appropriate to proper support queues
· Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
· Responsible for regular adjustments that contribute business metric goals
. Acts independently to field support calls/contacts that are technically complex in nature independently
· Acts independently to fields support calls/contacts that interpersonally complex in nature independently
· Accurately discerns the appropriate situations in which to escalate a customer's issue to other specialty groups
Excellent written and verbal Communication Skills, Service orientation, technical troubleshooting skills, working knowledge of MS Office Products. Time Management Skills, Multi-Tasking Ability, Team Player, Open to Feedback. Computer hardware knowledge preferable.
• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.( relocation assistance provided ) EDUCATIONAL QUALIFICATIONS:
• Minimum Graduates in any stream. (10+2+3)
• Ideal Opportunity for B.Tech's.
• Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
• Candidates with Customer Service background interested in Tech support can also apply .
Minimum Qualification: Graduate in any stream.
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