Customer Sales and Service AgentMumbai

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  • CategorySales
  • Sub CategoryAssistant
  • LocationMumbai
  • CompanyEmirates
  • Posted date on our Website08 September 2011
  • Expiration Date08 September 2011

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4 out of 5 based on 1 Ratings.
Here are the details of Customer Sales and Service Agent job in Emirates. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Purpose:-

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans


Job accountabilities linked to objective areas:-

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline

Knowledge/skills:-

Excellent interpersonal, telephone and customer service skills.
Ability to work in a busy sales team environment.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.


Ideal:

Knowledge of contact centre and airline industry procedures and methodology.
Standard Fares and ticketing courses


Experience and Qualifications:- 12 years schooling or equivalent with 2+ years of experience

Salary & Benefits:-

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

About Emirates:-

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 40,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline.

There are many reasons why you should join Emirates Group, and these all link to our values as an organisation. People are what make our business such a great place to work and if you fit the values that align with working in our Group then we know you will enjoy being part of our future success and expansion. Emirates Group challenge you to recognise your potential and discover your future.

Working at Emirates - Why should i Join Emirates?:-

The Emirates Group offers an extensive range of employment opportunities as diverse as the 150 nationalities It recruit every year. Apply for jobs online by browsing through our current list of vacancies or conduct a search to find a suitable vacancy.
 

Contact Details:

Address of Emirates:-

Emirates
3, Mittal Chambers
Ground Floor
228, Nariman Point
Mumbai 400 021
Telephone:- +91 224 097 4097
Fax:- +91 226 665 0430

(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at infinitecourses@gmail.com)

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