DSI - Distributed Services - Support EngineerBangalore

Alert This Job has Expired! Click Here to View Other Engineering Jobs

  • CategoryEngineering
  • Sub CategoryEngineer
  • LocationBangalore
  • CompanyMicrosoft India
  • Posted date on our Website23 July 2011
  • Expiration Date23 July 2011

User Ratings

0
Here are the details of DSI - Distributed Services - Support Engineer job in Microsoft India. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Location:- Bangalore 

Date Posted:- 21-Jul-2011


Introduction:-

Microsoft India Global Technical Support Centre (GTSC)

Microsoft GTSC was established in October of 2003 in India, as part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout America, EMEA, Asia Pacific and Greater China.

Microsoft’s CSS organization supports over 170 Microsoft products among the Enterprise Customer segments. This includes deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis.



The Role:-

The DISTRIBUTED SERVICES Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Responsibilities:-

Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems.
Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.

Candidates Profile:-

Must Have:-
=========
1. Good understanding of .NET Framework basic concepts
2. Expertise on C# or VB.NET
3. Good understanding of ASP.NET Web Services
4. Good knowledge and understanding of WCF
5. Basic understanding of Operating System Concepts (Memory Management, Process Management)

Good to Have:-
==========
1. Knowledge of IIS.
2. Understanding of Distributed Architecture
3. Expertise with developing .NET application

Exp Level :-
=========
3+ yrs on above mentioned skills.

Reporting to:- Team Manager

The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
microsoft careers logo
India

About Microsoft India:-

Microsoft entered India in 1990 and has since worked closely with the Indian government, IT industry, academia and local developer community for ushering in some of the early successes in the realm of IT. Microsoft currently has offices in 13 cities - Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, New Delhi, and Pune. Increasingly, Microsoft is becoming a key IT partner to the Indian government and the industry. Since its advent, Microsoft has been supporting and fueling the growth of the local IT industry through its partner enablement programs. Since its entry into India, Microsoft has focused on three things, namely:

Why Microsoft  India- Why should i join Microsoft India?:-

Microsoft India understand that each employee has unique benefit needs and to meet that we offer flexible benefits. Flexible benefits puts the control in your hands to choose the mix of benefits that best suit you and your family. We make the benefits fit you instead of just offering a standard set of benefits. Here’s a bird’s-eye view.
 
At Microsoft, you’ll have an amazing range of opportunities. You might become an expert in a particular field or build proficiencies across many areas. You might be an individual contributor or become a manager. Because we have so many kinds of jobs in so many different places, you can stay in one building, city, or country, or you can cross borders—in person, or virtually.
 

Contact Details:

Address of Microsoft  India:-

Bangalore: SMSG Office:-

Microsoft Corporation (India) Pvt. Ltd.
Ground Floor & First Floor,
Block E, Signature Building,
Embassy Golf Links Business Park,
Off. Intermediate Ring Road, Domlur
Bangalore - 560 071
Tel: +91-80-66586868
Fax: +91-80-66586575
 
Chennai:-

Microsoft Corporation (I) Pvt. Ltd.
6th Floor, Lancor Westminster
# 108, Dr. Radhakrishnan Salai Mylapore, Chennai - 600004
Tel. +91-44-28473900
Fax. +91-44-28473902
Top
 
Gurgaon:

Microsoft Corporation (I) Pvt. Ltd.
DLF Cyber Greens
9th Floor, Tower A,
DLF Cyber City, Sector 25A
Gurgaon - 122002
Tel.: 91-124-4158000 / 2567000
Fax: 91-124-4158888
 
Hyderabad:-

Microsoft Corporation (India) Pvt Ltd.,
4th Floor, Usha Jubilee Town 36,
8-2-293/82/A/1130/A,
Road No. 36, Jubilee Hills,
Hyderabad - 500 033
Tele No: 66965000
Top


Kolkata:-

Microsoft Corporation (I) Pvt. Ltd.
L & T Chambers
4th Floor, 16 Camac Street,
Kolkata - 700017
Tel. +91-33-22807182
Fax. +91-33-22807191

 
Mumbai:-

Microsoft Corporation ( India ) Pvt. Ltd
Windsor, 4th Floor, Off  CST Road,
Kalina, Santacruz East
Mumbai - 400098
Tel: +91-22-67724000
Fax: +91-22-67724500

 
New Delhi:-

Microsoft Corporation (India) Pvt. Ltd.
Eros Corporate Towers,
5th Floor, Nehru Place,
New Delhi - 110019
Tel: +91-11-46502222
Fax: +91-11-46502020

 
Pune:-

Microsoft Corporation Pvt.Ltd.
Kumar Business Centre,
4th Floor, Survey No.362-3A,
Opp. Pune Central Mall,
Bund Garden Road.
Pune - 411001,
Tel: +91-20-66298900

 

(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at infinitecourses@gmail.com)

Comments / Reviews / Queries On

Click to See more Comments