Executive - Customer Service (Store-In-Charge)Kolkata

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  • CategoryTelecom
  • Sub CategoryExecutive
  • LocationKolkata
  • CompanyVodafone
  • Posted date on our Website17 January 2011
  • Expiration Date17 January 2011

User Ratings

4 out of 5 based on 17 Ratings.
Here are the details of Executive - Customer Service (Store-In-Charge) job in Vodafone. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Designation:- Executive - Customer Service (Store-In-Charge) - 4 Opening(s)

Job Description:-    

Key responsibilities:-

Manage a Vodafone Store as a profit centre through:

    * Revenue Management - Drive Revenues & Customer acquisition and service through Vodafone Store - accountable for entire profitability of assigned store
    * Service Excellence - Ensure high C-Sat scores, resolution of complaint/request by TAT, churn management
    * Operations Management - Manage entire Store operations, stocks, opex, administration, branding, MIS
    * People Management - Ensure motivation, retention & development of stores team

Desired Profile:-   

Candidate At least 2 years experience in retail sales/ service


• Customer focused

• Leadership & team management

• Result orientation and assertiveness

• Negotiation and persuasion

• Strong Communication skills

• Excellent understanding of retail operations & products

Experience:- 2 - 5 Years

Industry Type:- Retail

Role:- Other

Functional Area:- Other

Education:- UG - Any Graduate - Any Specialization

PG - MBA/PGDM - Any Specialization

- Rupees 3,50,000 - 5,00,000

Location :-  Kolkata

About Vodafone:-

Vodafone come a long way since making the first ever mobile call in the on 1 January 1985. Today, more than 343 million customers around the world choose us to look after their communications needs. In 25 years, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. We now operate in more than 30 countries and partner with networks in over 40 more.

Vodafone understands that businesses need a communications partner with solutions that scale and adapt as their business needs change. They may need a few smart phones for voice and email on the move. Or they may require a fully integrated solution that enables sharing of documents, video conferencing and access to corporate applications from any location. Whatever their size and whatever their need, we are constantly looking for new, innovative ways to help our business customers grasp every opportunity in a simple and straightforward way.

Working at Vodafone - Why Should i Join Vodafone?:-

As the world’s leading telecommunications company, we’re proud to help millions of people in every corner of the globe connect, whether through texting, talking, working, swapping pictures, watching movies...

Our success comes from the outstanding people that make it happen for our customers every day. When we say we’re passionate about our people, we mean it. We’ll always listen to what our people have to say, and are happy to reward their dedication and commitment to performing at their best.

It’s a ‘can do’ culture that works from everyone’s perspective. Clearly established lines of communication make it easy for everyone to express their ideas and give feedback to their managers, wherever they work. And you’re always kept up to speed with all of the latest company news too.

Contact Details:

Address of Tata Communications:-

Vodafone Essar Limited,2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka,
Nr Mittal Industrial Estate,
Andheri East, Mumbai 400059.

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Comments / Reviews / Queries On

  • Want to work with vodafone. I am b.a fresher graduate. Deepanjan Roy, on 18-10-2011 Report Abuse

  • Thank you for giving opportunity MASTAn.SHAIK, on 11-07-2011 Report Abuse

  • Hi, This is Shrikant Tiwadi from Solapur, I have 2yrs exp in Vodafone Sopaur, currently working as Sales Co-ordinator (Associate) Shrikant N Tiwadi, on 23-05-2011 Report Abuse
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