IT Support Operations, Chennai
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Here are the details of IT Support Operations job in HCL. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Job code:- Assistant Manager Support
Experience:- 6-9 Years
Designation:- Assistant Manager
Relevant Experience: 6yrs to 10 years
Qualification: BE/BTech/ BCA/ MCA/ MS-IT
Role: IT Support
Skill Set: Macintosh and Adobe applications, Virtualization (both Server and Application),Linux platform, Microsoft Windows platform- Active Directory, MS Exchange, SharePoint Services, Outlook 2007, Windows Server, Windows XP OS,HP Unix,AIX.
Monitor helpdesk metrics to meet SLAs
Responsibilities include managing staff, involvement in recruitment, training, motivation and development of team
Document procedural guidelines for ISO compliance and vendor interaction resulting in ROFC for all incidents
Escalation management with Level 2 and Level 3 support teams
Coordinate between process & Technology for any IT requirements
Review calls for process technology requirements & client escalations.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 5.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems
HCL is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 71,000 professionals of diverse nationalities, operating across 29 countries including 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Working at HCL - Why should i Join HCL?
HCL Enterprise is a leading Global Technology and IT enterprise with annual revenues of US $5.5 billion. HCL Enterprise comprises of two companies listed in India - HCL Technologies & HCL Infosystems.
HCL Infosystems offers products and infrastructure solutions in the fields of computing, communications, networking, office automation, broadcasting and imaging. HCL Technologies is one of India's leading global IT services, providing software - led IT solutions, remote infrastructure management services and BPO.
Address of HCL:-
HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
Ph:- +91 120 2526518/19, 2520977
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