Manager- Communication trainer - Voice and Soft Skills- Night Shift Delhi/NCR

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  • CategoryCall Center, BPO
  • Sub CategoryAssistant Manager
  • LocationDelhi/NCR
  • CompanyGenpact
  • Posted date on our Website08 September 2011
  • Expiration Date08 September 2011

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Here are the details of Manager- Communication trainer - Voice and Soft Skills- Night Shift job in Genpact . This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Description:-

Type of Experience: Communication trainer with a strong Collections background and needs to work out of DITP, (Shastri Park) Delhi

Role Description –

Communication Training Management
New Hire sessions
Floor Support
Client Management
Analysis and Reporting


New Hire session responsibilities include:-
Conducting Assessments – Pre , Mid and Post
Conducting Communication ( Voice & Soft Skills) sessions
One on One feedback
Maintaining Batch Demographics and attendance
EWS ( Early Warning Signs) to be raised on time
Customized Nissan session for getting acquainted to the American Culture, terminology, names, phraseology, slangs, accent etc.
Training yield
Batch and individual performance
Handover – report out at the end of the session
Tracking performance once the batch hits the floor – ongoing for all batches\
Floor Support responsibilities include -

Conducting TNI for the floor
Analyzing, Planning and conducting training refreshers based on the TNI
100 % Call Monitoring followed by feedback
Weekly review with Operations
Weekly report out
Client Calls
Calibration sessions
Drive contests to improve communication
Responsible for overall improvement of Communication skills
Responsible for creating content to improve communication
Solutioning


Client Management –
Ensure we maintain transparent communication
Punctuality in commitment
Help provide solutions
Proactive
Analysis and Reporting

Job Qualifications/Requirements:-

UG - Any Graduate - Any Specialization PG - Post Graduation Not Required


Desired Candidate Profile:-

Type of Experience: Communication trainer with a strong Collections background and needs to work out of DITP, (Shastri Park) Delhi

Role Description –

Communication Training Management -

New Hire sessions

Floor Support

Client Management

Analysis and Reporting


New Hire session responsibilities include –

Conducting Assessments – Pre , Mid and Post
Conducting Communication ( Voice & Soft Skills) sessions
One on One feedback
Maintaining Batch Demographics and attendance
EWS ( Early Warning Signs) to be raised on time
Customized Nissan session for getting acquainted to the American Culture, terminology, names, phraseology, slangs, accent etc.
Training yield
Batch and individual performance
Handover – report out at the end of the session
Tracking performance once the batch hits the floor – ongoing for all batches
Floor Support responsibilities include -
Conducting TNI for the floor
Analyzing, Planning and conducting training refreshers based on the TNI
100 % Call Monitoring followed by feedback
Weekly review with Operations
Weekly report out
Client Calls
Calibration sessions
Drive contests to improve communication
Responsible for overall improvement of Communication skills
Responsible for creating content to improve communication
Solutioning

Client Management –
Ensure we maintain transparent communication
Punctuality in commitment
Help provide solutions
Proactive
Analysis and Reporting
 

About Genpact :-

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a client’s business objectives, cultural and language needs, and cost reduction goals.

Why Genpact - Why should i join Genpact?:-

Genpact built a warm and receptive work environment that evokes deep feelings of pride and belonging and is based on the highest standards of excellence and integrity. Genpact committed to creating a rewarding career for each of our employees and investing in their personal and professional development.

Genpact is committed to enhancing the skills and competencies as well as personal growth and development of its employees. It provide our people with multiple opportunities to enroll for world-class leadership development programs and also encourage cross-functional movement to gain meaningful experience and exposure
 

Contact Details:

Address of Genpact :-

Gurgaon:

DLF City - Phase V,
Sector 53,
Gurgaon - 122002,
Haryana, India,
Phone: +91 124 402 2000,
Fax: +91 124 402 2205

Delhi:

IT Park, DMRC Building,
Shastri Park,
Delhi 110053,
Phone: +91 11 4256 5400,
Fax: +91 11 4256 5454


Kolkata:

DLF IT Park Tower 1, 7th & 8th Floor,
8 Major Arterial Road, New Town,
Rajarhat,
Kolkata-700 156,
Phone: +91 33 6550 0751,
Fax: +91 141 305 2345

Hyderabad:

14 - 45, IDA Uppal,
Opp NGRI, Habsiguda,
Hyderabad,
Phone: +91 40 6611 4411,
Fax: +91 40 6611 4614

Bangalore:

Surya Park, Ring Road,
Electronic City,
Bangalore, 561 229,
Phone: + 91 80 4119 8999,
Fax: +91 80 4119 8999

http://www.genpact.com/home/careers.aspx

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