Manager OperationsNoida - Delhi/NCR

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  • CategoryCall Center, BPO
  • Sub CategoryManager/Sr. Manager
  • LocationNoida - Delhi/NCR
  • CompanyEXL
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

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Here are the details of Manager Operations job in EXL. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Last Date for Application:- Friday , 31 Aug 2012

Location:- Noida, India

No. of positions:- 1

Roles & Responsibilities:-

    Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
    Documented monthly performance review of Agents and Assistant Managers.
    Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and TL
    Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
    Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
    Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
    Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
    Ensure compliance with internal policies and procedures, external regulations and information security standards.

Candidate Profile:-

    US Insurance Claims processes domain knowledge. Experience in this field is extremely important
    Strong people management and leadership skills.
    Capability to conduct an appraisal discussion and assess different levels of performance and potential.
    Capability to communicate with large teams.
    Process Excellence Methodology.
    Appreciation of the domain needs of the process and its key drivers.
    Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
    Good networking capability and Client facing skills.

About EXL:-

EXL is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel.

EXL is a U.S. company that was incorporated in 1999. Our headquarters are based in New York City and we operate over 20 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, Romania, Malaysia and Bulgaria with sales offices in New York, New Jersey and London.

EXL has knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide its clients with immediate business impact and long term financial value.

Working at EXL - Why should i join EXL:-

EXL Service is a leading provider of Transformational Outsourcing Services to the Global 1000 in multiple industries including insurance, banking, media, utilities, transportation and logistics and travel. Our consummate team of over 17,000 highly qualified and experienced professionals collaborate with our clients, hour on hour, to address their business challenges and prepare them to "Go Next. Now" for the future ones. .

Your background is not a limitation. The opportunities are endless if you have the right aptitude. In fact the whole environment is designed in such a way as to empower you to achieve your ambitions. With leadership building programs, a cross-learning environment and multi-faceted job exposures, EXL in no time grooms you into a successful service professional. The outsourcing and transformation space, in which EXL operates, is growing rapidly and provides ample growth opportunities.

Contact Details:

EXL Noida
A-48, Sector 58,
Noida 201 301 UP, India
T: +91.120.244.5900
F: +91.120.249.0304


EXL Gurgaon
Center Court building, Sector 42, D
LF Phase 5, Gurgaon 122 001
Haryana, India
T: +91.124.427.7030
F: +91.124.427.7031


EXL Pune
Tower 1, Wing A & B, Cybercity,
Magarpatta City Hadapsar,
Pune 411 013 Maharashtra,
India T: +91.20.2682.4949
F: +91.20.2689.9909


Pune Bangalore
Vrindavan Tech Village,
Tower 2D, Sarjapur,
Outer Ring Road,
Deverabeesanahalli,
Bangalore-560 087, Karnataka,
India
T: +91.80.43447777

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