Here are the details of Manager Quality job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Pune , Maharashtra , India
Bangalore , Karnataka , India
Client Management : Participate in engagement reviews with the client; Provide quality related performance reports; Take corrective action on quality related complaints and escalations, Interacts with the client as the Risk quality SPOC; Obtain signoffs on the quality deployment approach IN ORDER TO ensure stability of process performance
Talent Management : Provide appraisal feedback to direct reportees IN ORDER TO ensure that the employees are engaged and attrition is under control
Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.) : Support process owner to drive improvement plan for CSAT at org. level; Analyse, provide feedback and drive corrective and preventive actions in the engagement IN ORDER TO ensure that the escalations and complaints from clients and end users are minimized.
Benchmarking with multiple models # bring in best-in-class practices, create platforms for sharing best-in-class practices : Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level. Deploy plan to achieve the benchmark performance in all metrics in engagement IN ORDER TO enable improvement in performance.
Risk Management : Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs IN ORDER TO support de-risking of process.
Change Management : Addresses issues at the engagement level while implementing the changes, Conduct audits IN ORDER TO ensure that the changes are being sustained. Create engines for large-scale transformations and ensure implementation : Lead / participate in improvement projects; Collect and analyze data and provide insights on improvement opportunities IN ORDER TO identify root causes and appropriate solutions to eliminate them;
Process Control & Verification : Monitor Deploy process verification methods transaction monitoring) and establish control measures in the process for process stability and consistent deliverables IN ORDER TO ensure quality scores are measured, monitored and improved.
Process Institutionalization : Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)) IN ORDER TO ensure compliance and process implementation.
Process Management : Provide implementation support for process improvement, and act as point of contact for issue resolution; Deploy improvement plan defined in the engagement(s). Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality related issues in engagement IN ORDER TO ensureprocesses risks are continually mitigated improved.
Facilitate identification of high impact improvements & provide implementation support
Lead and participate in process improvement projects using methodologies like Six Sigma / Lean
Identification and guide for deployment of Benchmarks / best practices
Assist the process owners for improvement through CFPM
Support the functions to ensure compliance to QMS
Design & Deploy Transaction Monitoring and statistical Process Control, as required
Connect with the stake holders for collection & analysis of customer feedback and complaints
Facilitate the function heads for identification of key action for improving stakeholder / end customer satisfaction
Must have skills
Analytics and problem solving
Knowledge & application of Six Sigma and Lean methodologies
Proactive identification and mitigation of process gaps
Good understanding of business aspects like operations management, process management
Stakeholder management& Change management
Awareness & application of quality management principles / practices / standards like ISO, COPC, eSCM
High Impact communication
Shifts - UK / flexible to work in different shift as per requirements
- Graduate, preferably an MBA
- Certified Lean Six Sigma Green Belt with training on Lean Six Sigma Black Belt
- Certified internal auditor for any ISO standard
Senior Level (More than 5 Years Relevant Experience)
Posted on Company Website:- 06.02.2013
Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.
Working at Infosys - Why Should i Join Infosys?
- It's one of the fastest growing companies in the world. The opportunities for you are endless.
- It's the next generation IT services and consulting company
- You get onto a global track
- It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
- It lets you enjoy entrepreneurial freedom
Address of Infosys:-
Plot No. 44 & 97A,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362
Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Phone: (0172) 5021100 /6609595
Fax: +91 172 504 6222
Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone: +91 20 2293 2800/01
Fax: +91 20 2293 2832
Mittal Towers, 8th Floor,
Mumbai - 400 021
Phone: +91 22 2284 6490
Fax: +91 22 2284 6489
Old Mahabalipuram Road,
Chennai - 600 119.
Phone: +91 44 2450 9530 / 40
Fax: +91 44 2450 0390
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