Manager - Relations Mumbai

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  • CategoryTelecom
  • Sub CategoryProject Manager - Telecom
  • LocationMumbai
  • CompanyVodafone
  • Posted date on our Website03 September 2011
  • Expiration Date03 September 2011

User Ratings

5 out of 5 based on 1 Ratings.
Here are the details of Manager - Relations job in Vodafone. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Description:-

To ensure strategic planning for the relations team,
Monitor and improve the productivity of RMs.
Ensure highest level of service is given to base and escalations taken when necessary.
Churn is at the lowest and appropriate retention tools are available with the team
Revenue enhancement – promotion of new products and services. Up selling of VAS, Acquisition of new business through up selling to other users in the family and organization.
Recruitment and training
Liaison with various internal departments to ensure optimal service to the relations base
Managing Outsourced RMs to ensure optimal levels of service are maintained


Desired Profile:-

Minimum years of work exp 7-11 years
Extremely customer focused.
Excellent written / oral communications/ presentation/ Interpersonal skills
Excellent analytical skills to handle budgeting, manpower planning, & strategy
Excellent people management / employee engagement skills to handle a team of VEL & O/S RMS
Target focused and Drive the team to deliver results
 

About Vodafone:-

Vodafone come a long way since making the first ever mobile call in the on 1 January 1985. Today, more than 343 million customers around the world choose us to look after their communications needs. In 25 years, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. We now operate in more than 30 countries and partner with networks in over 40 more.

Vodafone understands that businesses need a communications partner with solutions that scale and adapt as their business needs change. They may need a few smart phones for voice and email on the move. Or they may require a fully integrated solution that enables sharing of documents, video conferencing and access to corporate applications from any location. Whatever their size and whatever their need, we are constantly looking for new, innovative ways to help our business customers grasp every opportunity in a simple and straightforward way.

Working at Vodafone - Why Should i Join Vodafone?:-


As the world’s leading telecommunications company, we’re proud to help millions of people in every corner of the globe connect, whether through texting, talking, working, swapping pictures, watching movies...

Our success comes from the outstanding people that make it happen for our customers every day. When we say we’re passionate about our people, we mean it. We’ll always listen to what our people have to say, and are happy to reward their dedication and commitment to performing at their best.

It’s a ‘can do’ culture that works from everyone’s perspective. Clearly established lines of communication make it easy for everyone to express their ideas and give feedback to their managers, wherever they work. And you’re always kept up to speed with all of the latest company news too.
 

Contact Details:

Address of Tata Communications:-

Vodafone Essar Limited,2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka,
Nr Mittal Industrial Estate,
Andheri East, Mumbai 400059.
          
http://www.vodafone.com/content/index/careers.html

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Comments / Reviews / Queries On

  • Hello, Myself am holding an over all exp. of 11 Yrs out of which 7 Yrs. is purely with domestic BPO. Do you have a call centre in mumbai and are you having any opening with regards to middle management. Vicky Chadha, on 18-11-2011 Report Abuse
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