Here are the details of Operations Manager job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
BANGALORE , Karnataka , India
Audits & Compliance : Prepares the specific team for self assesment, drives the self assessments IN ORDER TO ensure delivery predictability for the specific process
CSAT Process : Creates the improvement plan in discussion with the customer IN ORDER TO enhance customer satisfaction
Revenue Enhancement : Partners with BM on opportunities within existing service lines for growth IN ORDER TO meet business objectives
Business Transformation : Implements identified opportunities IN ORDER TO impact client business metrics
Resource optimization : Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer
IN ORDER TO meet financial objectives
Process Reengineering : Supports the TL in the ideation process and guides implementation IN ORDER TO meet client and internal commitments on a continuous basis
Knowledge Management : Determines the KM methodology and Ensures implementation IN ORDER TO build effective knowledge repository for the process(es).
Governance compliance : Conducts internal and external governance, Monitors adherence by team within the specific process(es) IN ORDER TO sustain delivery predictability Customer Interaction : Handles level 2/3 escalations with process owners , forms informal networks within the clientorganizations and anticipates and plans for future challenges/issues wth the process owners IN ORDER TO ensure strongcustomer relationships
Work Allocation : Reviews the staffing plan and work allocation plan IN ORDER TO achieve production targets
Process Compliance : Reviews process compliance and signs off on SOP changes as part of the quality plan IN ORDER TO ensure robustness of the process
SLA Compliance : Conducts periodic reviews with his team, Monitors daily dashboards, Provides guidance and support to the team IN ORDER TO ensure delivery predictability
Talent Management (People Mgmt) : Implements career development & succession plan for the direct reports, Implements career development methodology for team in specific process(es) IN ORDER TO ensure sustainable employee engagement & motivation within the team
Performance Planning : Signs off the scorecard for direct reportees, Creates KRAs for team IN ORDER TO align the team with the specific process objectives
Quality Planning (QC/QA) : Reviews the service quality plan including the quality control, assurance and improvement IN ORDER TO create a comprehensive quality program for the specific process(es)
Operations: Manpower Training : Identifies training need for TLs, reviews training plans created by the TLs for their teams and monitors training implementation for the specific process(es) IN ORDER TO ensure competency development across domain, operations and behavioural
Operations: Resource Planning (People, Infrastructure etc.) : Plans and monitors the resource deployment (Team Size, Span, Shift Utilization, Skill sets, techonology rollout) and ongoing monitoring for his specific process(es) IN ORDER TO ensure budget & pricing assumptions compliance Transition Coordination : Process Training & Certification : Provides inputs on the training/ certification methodology to the transition team IN ORDER TO ensure right skilling on engagement
Transition Coordination: SOW / Metric Determination : Provides inputs from an operations perspective to the SOW IN ORDER TO complete the contractual process
Transition Coordination: Process definition & documentation : Provide resources to the transition team to finalize the process definition & documentation, signs off for the specific process(es) within his/her purview IN ORDER TO finalize the To-Be process
Transition Coordination: Resource planning (incl. Infra) : Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process(es) IN ORDER TO deliver on target delivery model
Education Requirements:- Bachelor of Engineering
Experience Required:- Management / Project Lead
Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.
Working at Infosys - Why Should i Join Infosys?
- It's one of the fastest growing companies in the world. The opportunities for you are endless.
- It's the next generation IT services and consulting company
- You get onto a global track
- It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
- It lets you enjoy entrepreneurial freedom
Address of Infosys:-
Plot No. 44 & 97A,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362
Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Phone: (0172) 5021100 /6609595
Fax: +91 172 504 6222
Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone: +91 20 2293 2800/01
Fax: +91 20 2293 2832
Mittal Towers, 8th Floor,
Mumbai - 400 021
Phone: +91 22 2284 6490
Fax: +91 22 2284 6489
Old Mahabalipuram Road,
Chennai - 600 119.
Phone: +91 44 2450 9530 / 40
Fax: +91 44 2450 0390
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