Job Discription:-

Job summary:-

Responsible for the daily operations of TBS based projects.  Ensures service level agreements are met

in support of clients' and company's mission-critical business requirements.
 
GENERAL DUTIES AND RESPONSIBILITIES:-

Manage the team members through successful completion of TBS related projects including Internals

and Deconversions

Ensure projects maintain and meet target time lines and task delivery dates

Train, develop, coach as well as leading an efficient and effective team.

Identifies and implements cost-saving and continuous process improvement initiatives.

Develops and implements team standards and procedures that support departmental standards and

procedures.

Develops and executes project schedules as well as results and performance tracking tools

Other related duties assigned as needed

Job Requirments:-

EDUCATION REQUIREMENTS:-

4-year college degree or 3-5 years of related working experience may be considered.
 
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:-

Knowledge of TBS conversion and deconversion processing phases

Knowledge of processing administration and processing activities and controls

Knowledge of TBS and other supporting sub systems such as the loyalty system, EZcard system, etc.

Proficiency in client communication and escalation management

Knowledge of project management methods and techniques as well Microsoft Project

Proficiency to supervise, lead and manage effectively staff members

Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization (e.g. executive, management, individual contributors)

Excellent problem solving, team and time management skills managing multiple deadlines for self and

others

Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates

in development and/or corrective discipline

Proficiency to operate independently
  
Intermediate professional role.  Moderate skills with high level of proficiency.  Has full understanding of

all operations processing policies and procedures.  Works on one or more projects as a team member

or occasionally as a project lead.  Coaches staff.  Works under general supervision with latitude for

independent judgment.  May consult with senior peers on certain projects.  Typically requires six (6) or

more years of experience and up to one (1) year of leadership responsibility; or equivalent combination

of education and experience in an operations processing organization.
 
ADA Disclaimer:  In developing this job description care was taken to include all competencies needed

to successfully perform in this position.  However, for Americans with Disabilities Act (ADA) purposes,

the essential functions of the job may or may not have been described for purposes of ADA reasonable

accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a

case-by-case basis.

About Synechron:-

Synechron was founded in 2001 as a privately owned company with global offices in New Jersey, London, Amsterdam, Dubai, Tokyo and Singapore that work in tandem with its 2 state-of-the-art Global Development Centers based in Pune, India.

Synechron provide solutions that focus on new ways of doing business combining IT innovation and adoption of the latest technologies, while also leveraging the organization's existing IT assets. Synechron work with large global corporations and new generation technology companies to provide services and solutions that implement prudent business and technology strategies in today's dynamic digital environment.

Synechron offer a range of high-end software development and customization services, from application conceptualization and design to the development and enhancement of full-fledged, "shrink-wrapped" products.

Careers at Synechron:-

Synechron strongly believe that employee efficiency and excellence is the result of a work-culture that fosters creative thinking and individual growth.

Synechron always strive for. Besides this, we also strongly advocate and encourage employees to imbibe a positive and professional approach to work and to their life in general.
 

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