Operations:- Manager Sr Manager (NCROPS14)Gurgaon - Delhi/NCR

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  • CategoryCall Center, BPO
  • Sub CategoryManager/Sr. Manager
  • LocationGurgaon - Delhi/NCR
  • CompanyIBM Daksh
  • Posted date on our Website17 January 2011
  • Expiration Date17 January 2011

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Here are the details of Operations:- Manager Sr Manager (NCROPS14) job in IBM Daksh. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Operations:- Manager/Sr. Manager (NCROPS1.4)

    * Manages overall personnel, performance, and disci pline in the assigned area; Evaluation of operational practices and procedures;
    * Provide direction to staff; ensure resolution of problems; sets priorities;
    * Provide expertise and leadership in assigned functional area; Manage all client interaction and client communication. Should front end the relationship with the client; Sales (farming); Present to current and potential clients;
    * Manage relationship with internal stake-holders and functions;
    * Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork;
    * Establish work loads and provide support in decision-making;
    * Provide advice and assistance to senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures;
    * Responsible for attrition management and arranging for backfills on a timely basis
    * Experience of Voice environment
    * Ability to make quick, reliable decisions; Client interaction;
    * Ability to supervise and manage a team of frontline supervisors (TL/DM/Lead etc.);
    * Strong Knowledge of management principles and practices;
    * Good Product Knowledge; Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders;
    * Develops comprehensive planning and project management.
    * Experience- 7-8 yrs
    * Graduate

About IBM Daksh:-

IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. IBM Daksh provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. it's core expertise lies in Customer Relationship Management (CRM),Finance & Administration (F&A), Procurement & Supply Chain Outsourcing,Human Resources Outsourcing, and Industry-specific Back Office and Analytics services. Our network of delivery centers comprises offshore centers in India and Philippines and is further supported by IBM’s global delivery network of 50+ centers.

Why IBM Daksh - Why Should i join IBM Daksh?:-

IBM Global Process Services focused on employee development and offer a world-class work culture that nurtures bright young talents and hones their skills to deliver quality results. A leading employer of choice, we are reputed for our ability to attract, retain and develop talent.


Contact Details:

Address of IBM Daksh


IBM Global Process Services
DLF Building No. 8,
Tower B4th Floor,DLF Cyber City,
DLF Phase II
Gurgaon - 122002,
Tel: +91-124-4635100
Fax: +91-124-4263311


IBM Global Process Services
Manyata Embassy Business Park
Block-D1& D4, Outer Ring Road, Nagavara
Bangalore 560 045. India
Tel: 91-80-40204400-40204000


IBM Global Process Services
7th Flr, B Wing, Prism Tower,
Mindspace, Goregaon ( West),
Mumbai 400064
Tel: 91-22-40366466


IBM Global Process Services
"SP" Infocity,survey no 209,
building no 3,3rd floor,next to satyapuram society,
Pune-Saswad road,Phursungi,
Hadapsar Pune 411028
Tel: 91-20-40630000

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