Phone Banking Officers - Domestic and International ProcessThane

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  • CategoryBanking
  • Sub CategoryOfficer
  • LocationThane
  • CompanyICICI Bank
  • Posted date on our Website02 June 2015
  • Expiration Date02 July 2015

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Here are the details of Phone Banking Officers - Domestic and International Process job in ICICI Bank. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

Location: Thane, Hyderabad.

Key Deliverables:-

    Handle and resolve customer complaints/ queries over phone.
    Provide customers with relevant product and service information.
    Cross sell new product and service opportunities to customers over phone.
    Provide feedback to the team leaders about product / process.

Key Skills:-

    Good Communication Skills (English & Hindi Language).
    Open to work in rotational shifts.


    Age less than or equal to 28 years.
    Graduates in any discipline.
    0 - 2 years experience in call centers handling domestic and international customers.

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About ICICI Bank:-

ICICI Bank is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. The Bank has a network of 2,510 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

Working at ICICI Bank - Why Should i Join ICICI Bank?:-

ICICI Bank is the right place for you. It has a wide range of opportunities for experienced professionals to apply their skills and grow professionally.

Selection Process:-

At ICICI Bank, the selection process aims at getting applicants who are likely to succeed at various roles in the Bank. The endeavour is to select people who have a high service orientation, are passionate about their career goals, and who display integrity and ethics in all engagements.

Depending on the level of recruitment, the selection process consists of following combinations:

    * Aptitude Tests
    * Group Discussion
    * Psychometric Profiling
    * Personal Interview

Contact Details:

Centre for Human Resources
ICICI Bank Limited
HRMG, 6th Floor,
Trans Trade Center,
Near. Floral Deck Plaza,
SEEPZ, MIDC, Andheri (E),
Mumbai - 400 093
Tel: (022) 2653 1414

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