Here are the details of Process Executive job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Job Posting For:- Infosys BPO India
Good Verbal and Written Commuication skills. Good with Computer literacy
Entry Level (2 Years or more of relevant experience)
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
Process Compliance : In a voice process - Effectively execute calls of the clients customers, resolve query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards. In a data process - Execute client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. IN ORDER TO meet quality standards.
SLA Compliance : In a data process - Execute transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets. In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets
Employment Start Date:- 03.09.2014
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Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.
Working at Infosys - Why Should i Join Infosys?
- It's one of the fastest growing companies in the world. The opportunities for you are endless.
- It's the next generation IT services and consulting company
- You get onto a global track
- It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
- It lets you enjoy entrepreneurial freedom
Address of Infosys:-
Plot No. 44 & 97A,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362
Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Phone: (0172) 5021100 /6609595
Fax: +91 172 504 6222
Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone: +91 20 2293 2800/01
Fax: +91 20 2293 2832
Mittal Towers, 8th Floor,
Mumbai - 400 021
Phone: +91 22 2284 6490
Fax: +91 22 2284 6489
Old Mahabalipuram Road,
Chennai - 600 119.
Phone: +91 44 2450 9530 / 40
Fax: +91 44 2450 0390
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