Process Head, Pune
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Here are the details of Process Head job in Kale Consultants. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
EXPERIENCE - 6-8 Years
NO OF POSITION - 1
WORK LOCATION - Pune
JOB DESCRIPTION -
- Manage Productivity and Team Performance.
- Meet and exceed the SLAs - Lead & Motivate team to ensuring customer service delivery and to meet the set SLAs.
- Revenue Generation - Ensure gross margins are delivered on a monthly basis.
- Client Management -Establish and maintain effective client relationship and identified areas of service improvements. Participate in client / internal review calls and handle escalations
- People Development - Attrition/Job Rotation/Job Enhancement.
- Compliance - Monitor compliance adherence through timely audits, generate awareness on the floor etc. Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures. Ensure periodic performance reviews, setting short term and long term goals and measuring results in the following areas Service Level and Quality Assurance
About Kale Consultants:-
Kale Consultants Ltd. is a global organization focused on the Airline and Travel industry. Kale has been delivering exceptional value to over 100 customers spread across 30 countries through innovative deployment of technology. With innovation forming the core, Kale has been in the forefront of introducing cutting edge technologies to the Airline and Travel industry.
Careers at Kale Consultants:-
The culture of Kale is built around providing excellence in our respective domains; this group of selective workforce carries domain experience, sense of integrity and technological excellence, contributing to the growth and success of our employees and organization. A career at Kale entails all-round skill enhancement and continuous learning.
Kale provides the right mix of professional challenges, learning and fun at work. Employees get a first-hand experience at delivering solutions for a global clientele and working on the latest technologies available, with an ample dose of entertainment and recognition.
1st Floor, Modi House, Naupada,
Eastern Express Highway,
Thane (W) 400 602, India
Tel: + 91-22-6780 8888
Fax: +91-22-6780 8899
Kale Managed Process Services
Akruti Trade Centre,Road No.7,
MIDC, Andheri (E),
Mumbai 400 093
Tel: +91-22-2827 8600
Fax: +91-22-6679 3717
Kale Managed Process Services
Kale Enclave, 688/2B & 2C
Gr. Floor, Sharada Arcade
Pune Satara Road, Pune – 411 037 India
Tel: + 91 (20) 6608 3777
Fax: + 91 (20) 2423 1639
Vaze Heights, House # 741
Opp. Clergy Home
Goa 403501, India
Tel: + 91-832-65 1526
Fax: +91-22-2851 6430
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