Quality Executive DomesticBangalore

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  • CategoryCall Center, BPO
  • Sub CategoryExecutive
  • LocationBangalore
  • CompanyXchanging
  • Posted date on our Website27 February 2012
  • Expiration Date27 February 2012

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Here are the details of Quality Executive Domestic job in Xchanging. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Experience: 2 to 3 yrs.

Opening(s): 1 Posted on: 22 Feb

Job Description:-

• Conduct one-to-one mentoring, coaching and weekly huddle sessions

• Abide by the schedule to monitor transactions as per process guidelines

• Monitoring and Tracking performance using Quality Tools

• Ability to detect, gauge and correct variations and defects in the transactions

• Constantly work on corrective / preventive measures to meet/exceed the targets

• Improvement measures

• Analysis and action items : Escalation trends, call-back trends, documentation

• Understanding of process compliance and process capability

• Setting up and diligent use of a strong Review, Feedback, Solutions, Reporting, Refinement, Training, Monitoring and Tracking cycle

• Coaching new hires in the set up

• Extensive training and Coaching of Poor Performers

• Maintaining a repository of COC Violations/Defects of the TCs and administering Corrective Action Policy

• Report generation

• Managing Clients

Desired Candidate Profile


(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

• Experience in Quality – >2 years

• Must have managed quality representatives

• Quality tools know – how (certified preferably)

Excellent Salary and Growth Opportunities..

About Xchanging:-

Xchanging is a global business processer, with 8,500 people serving customers in 43 countries. We provide business processing services which are applicable across industries, such as procurement, human resources and technology, as well as industry-specific offerings for insurers and financial services companies.

Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 43 countries and employing over 8,000 people, we are a truly global company.

Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 43 countries and employing over 8,000 people, we are a truly global company.

Contact Details:

Address of Xchanging:-


Xchanging Tower, SJR iPark
EPIP Area, Whitefield
Bangalore 560 066
Telephone:- +91 80 30540000
Facsimile:- +91 80 41157394


6th Floor, TVH Bellicia Towers
Tower 1, Block 94, MRC Nagar
Chennai 600028
Telephone:- +91 44 45038090
Facsimile:- +91 44 45038110

Gurgaon Haryana

271, Udyog Vihar
Phase - II
Gurgaon - 122016
Telephone:- +91 124 4339333
Facsimile:- +91 124 4080995


605, 606, 607 Balrama
Bandra Kurla Complex
Bandra East
Mumbai 400051
Telephone:- +91 22 42186000
Facsimile:- +91 22 26591952

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