Quality Manager, Community Operations, Hyderabad
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Here are the details of Quality Manager, Community Operations job in Facebook. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Location - Hyderabad, India
In this role you will work closely with cross-functional partners, subject matter experts, operations managers as well as our Engineering, Reporting, and Outsourcing teams. Responsibilities would include but not limited to: Passionately telling the story on behalf of Facebook's Community of why Quality matters, build consensus, and inspire others to move fast on fixing problems
Providing mentorship, guidance, recognition to your team members and fostering their career development
Driving accountability with other team leads and managers to meet or exceed Quality measurement targets
Identifying and socializing areas where local teams are understaffed or otherwise unable to properly monitor Quality on a daily/weekly/monthly basis
Partnering with your team members to conduct urgent, time-sensitive investigations of quality issues to determine root cause and recommend corrective action, requiring an end-to-end understanding of all reporting and review systems, processes, and policies
Continually assessing and sharing the impact and risk to customer satisfaction resulting from Quality issues
Driving alignment with cross-functional partners on new and evolving Quality measurement efforts
Sharing with a global leadership audience your team's and office's progress on Quality initiatives while recognizing the contributions of team members and cross-functional partners
6+ years of professional experience within operations or customer support/service organization(s)
4+ years of combined experience either as a people manager on a team delivering or enabling 1:1 Customer Support or as a senior program/project manager leading cross-functional quality improvement projects and teams
2+ years of people management experience
Quality certification (e.g. Lean Six Sigma, TQM, etc.) is preferred but not required
Willingness and ability to travel overnight internationally when needed (<25%)
Proven track record of breaking down complex processes and identifying key pain points in order to deliver quality improvements at the regional or global level
Demonstrated experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to action
Exhibit a critical balance of technical, critical thinking and interpersonal skills
Ability to foster collaboration and build consensus both within your team and with cross-functional partners
Exceptional attention to detail and nuance
Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
Exemplary written and verbal communication skills, including development of effective presentations tailored for a leadership audience
Ability to multitask and work in an unstructured environment
Contagious passion for ensuring a world class support experience for our community
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Facebook is a social networking service founded in February 4, 2004 by Mark Zuckerberg with his college roommates and fellow students Eduardo Saverin, Dustin Moskovitz and Chris Hughes.
Millions of people use Facebook everyday to keep up with friends, upload an unlimited number of photos, share links and videos, and learn more about the people they meet.
Why Facebook - why shoud i join Facebook?:-
Facebook is leading a social movement by building ground-breaking technology that gives people the power to share and makes the world more open and connected.
Each of Facebook employees has the opportunity to have an enormous impact. Facebook looking for dynamic people that get excited by big questions and unsolved problems.
Building no. 14,
Raheja Mindspace, Hi-tech City Main Rd,
Vittal Rao Nagar, Hitech City,
Hyderabad, Andhra Pradesh
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