Here are the details of SENIOR SUPPORT ENGINEER job in HCL. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
POST DATE -28 Jan 2020
LOCATION - Bangalore
To independently resolve moderately complex tickets/issues raised by the customers as per the defined standards of time| cost and quality for increased customer satisfaction.
1) To independently resolve Complex or escalated issues/tickets as per stated resolution goals
2) To maintain issue logs and document the process and the method of resolving/ troubleshooting the specific ticket
3) To undertake training programs for new joinees and perform knowledge transition during project enhancements
4) Ensure continuous learning by improving wrt scope of work.
5) Guiding the support engineer in creating product documentation for customer support and contributing towards technical support white papers
SKILLS - Associate of science
EXPERIENCE - 5-7 Years
NO. OF POSITIONS - 1
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 5.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems
HCL is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 71,000 professionals of diverse nationalities, operating across 29 countries including 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Working at HCL - Why should i Join HCL?
HCL Enterprise is a leading Global Technology and IT enterprise with annual revenues of US $5.5 billion. HCL Enterprise comprises of two companies listed in India - HCL Technologies & HCL Infosystems.
HCL Infosystems offers products and infrastructure solutions in the fields of computing, communications, networking, office automation, broadcasting and imaging. HCL Technologies is one of India's leading global IT services, providing software - led IT solutions, remote infrastructure management services and BPO.
Address of HCL:-
HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
Ph:- +91 120 2526518/19, 2520977
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