SO 2 APP SVC MGMT - Senior Software Operations EngineerHyderabad

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  • CategoryIT - Software
  • Sub CategorySoftware Engineer
  • LocationHyderabad
  • CompanyMicrosoft India
  • Posted date on our Website02 February 2011
  • Expiration Date02 February 2011

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Here are the details of SO 2 APP SVC MGMT - Senior Software Operations Engineer job in Microsoft India. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

This Job is eligible for the following work arrangements :Flex Time

Microsoft looking for Senior Software Operations engineer to manage the systems powering MSIT applications through strong understanding of technologies and principles of Software Application Support, system administration, service delivery and operations. The job entails managing all aspects of systems management, administration, and operations of large-scale web and SQL based services by involving in design, deployment, management, Production Support and operations.

Primarily this role oversees the implementation of complex, mission and business critical systems in a production environment and manages application support to established service levels to facilitate the effective utilization of the systems


  • Contribute individually in the implementation and support of systems in a production environment
  • Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems
  • Drive the implementation of continuous improvement activities including new support tools and automation
  • Developing the road map for the applications by providing strategic insights into stability and availability of the applications.
  • Responsible for end user satisfaction with complete accountability of meeting the defined Service Level Agreements (SLA & OLA).
  • Act as escalations contact for mission critical & revenue processing applications and drive solutions with complete end-to-end ownership
  • Responsible of capacity management with a strong ability to anticipate future demands and growth by working closely with key stakeholders.
  • Strong documentation skills in documenting processes, procedures and tools descriptions.
  • Responsible for maintaining strong partnerships and working relationships with dependent internal IT groups geographically and vendors
  • Participate in and contribute to Release activities including Spec reviews
  • Understand and contribute to effective Monitoring of the critical components of the System
  • Align with standard process compliance including MOF/ITIL


  • Should have 6+ years of experience in production support role supporting windows 2003/2008, SQL Server 2000-2005-2008, Internet Information Server (IIS5-7), in a large scale 24x7 operations/production web service environment.
  • Must have SQL aptitude including ability to execute SQL troubleshooting procedures, analyze SQL code and results from SQL queries
  • In depth knowledge working with Windows, SQL, IIS, NLBS Clustering, SAN and infrastructure environments
  • Experience in managing production systems and applications built on Windows servers and advanced knowledge of SQL Systems, Web technologies, Active Directory, TCP/IP protocols, system performance and IIS
  • Strong ITIL and MOF knowledge and experience
  • Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
  • Excellent teamwork, communication, and documentation skills
  • Knowledge of scripting languages and technologies (Powershell, VBScript, Perl, WMI etc.), Experience with programming (ASP.NET, XML, HTML, C, C++) is a plus
  • Ability to work in shifts in 24x7 support model

List of skills preferable for this position

4-year bachelor’s engineering course from the reputed institution
Should be process oriented, should have good knowledge about SEI-CMM, Six Sigma and PSP/TSP, preferably from a CMM Level 5 company

About Microsoft India:-

Microsoft entered India in 1990 and has since worked closely with the Indian government, IT industry, academia and local developer community for ushering in some of the early successes in the realm of IT. Microsoft currently has offices in 13 cities - Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, New Delhi, and Pune. Increasingly, Microsoft is becoming a key IT partner to the Indian government and the industry. Since its advent, Microsoft has been supporting and fueling the growth of the local IT industry through its partner enablement programs. Since its entry into India, Microsoft has focused on three things, namely:

Why Microsoft  India- Why should i join Microsoft India?:-

Microsoft India understand that each employee has unique benefit needs and to meet that we offer flexible benefits. Flexible benefits puts the control in your hands to choose the mix of benefits that best suit you and your family. We make the benefits fit you instead of just offering a standard set of benefits. Here’s a bird’s-eye view.
At Microsoft, you’ll have an amazing range of opportunities. You might become an expert in a particular field or build proficiencies across many areas. You might be an individual contributor or become a manager. Because we have so many kinds of jobs in so many different places, you can stay in one building, city, or country, or you can cross borders—in person, or virtually.

Contact Details:

Address of Microsoft  India:-

Bangalore: SMSG Office:-

Microsoft Corporation (India) Pvt. Ltd.
Ground Floor & First Floor,
Block E, Signature Building,
Embassy Golf Links Business Park,
Off. Intermediate Ring Road, Domlur
Bangalore - 560 071
Tel: +91-80-66586868
Fax: +91-80-66586575

Microsoft Corporation (I) Pvt. Ltd.
6th Floor, Lancor Westminster
# 108, Dr. Radhakrishnan Salai Mylapore, Chennai - 600004
Tel. +91-44-28473900
Fax. +91-44-28473902

Microsoft Corporation (I) Pvt. Ltd.
DLF Cyber Greens
9th Floor, Tower A,
DLF Cyber City, Sector 25A
Gurgaon - 122002
Tel.: 91-124-4158000 / 2567000
Fax: 91-124-4158888

Microsoft Corporation (India) Pvt Ltd.,
4th Floor, Usha Jubilee Town 36,
Road No. 36, Jubilee Hills,
Hyderabad - 500 033
Tele No: 66965000


Microsoft Corporation (I) Pvt. Ltd.
L & T Chambers
4th Floor, 16 Camac Street,
Kolkata - 700017
Tel. +91-33-22807182
Fax. +91-33-22807191


Microsoft Corporation ( India ) Pvt. Ltd
Windsor, 4th Floor, Off  CST Road,
Kalina, Santacruz East
Mumbai - 400098
Tel: +91-22-67724000
Fax: +91-22-67724500

New Delhi:-

Microsoft Corporation (India) Pvt. Ltd.
Eros Corporate Towers,
5th Floor, Nehru Place,
New Delhi - 110019
Tel: +91-11-46502222
Fax: +91-11-46502020


Microsoft Corporation Pvt.Ltd.
Kumar Business Centre,
4th Floor, Survey No.362-3A,
Opp. Pune Central Mall,
Bund Garden Road.
Pune - 411001,
Tel: +91-20-66298900


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