Senior Manager Strategic QualityKolkata

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  • CategoryCall Center, BPO
  • Sub CategoryManager/Sr. Manager
  • LocationKolkata
  • CompanyIBM Daksh
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

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Here are the details of Senior Manager Strategic Quality job in IBM Daksh. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Location:- Kolkata International


Graduate with 3-4 years of experience
Six Sigma Black Belt Certified
Good knowledge and experience of quality systems and models implementation
2-3 Yrs of experience post certification

Qualifications:- Graduate


    Set stretch goals and objectives for Quality in line with BU objectives.
    Align BU quality goals and objectives with corporate quality vision.
    Drive Quality initiatives that will positively impact C-Sat and Client satisfaction and business results
    Drive a quality culture resulting in a pervasive use of quality tools and methodologies
    Facilitate QMS/BPMS and audit for system/process compliance
    Review Process dashboards and highlight key areas of operational improvement leading to stakeholder satisfaction.
    Ensure implementation of Quality function related activities as per plan
    Initiate Quality foundation and six sigma training for Identified Audience
    Identify areas of improvement and facilitate improvement projects which can result in significant cost benefits/savings
    Engage actively in setting up Quality practices before and during Transitioning a Process
    Retain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues
    Create a motivated team that has clarity of goals and a development orientation
    Build team synergy and bonding

Competencies Required:-

    Ability to provide thought leadership with detailed planning & meticulous execution
    Strong influencing skills in terms of being able to obtain buy-in of key stakeholders in quality initiatives
    Strategic and tactical thinking skills
    Should have ability to communicate at all levels of organization.

About IBM Daksh:-

IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. IBM Daksh provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. it's core expertise lies in Customer Relationship Management (CRM),Finance & Administration (F&A), Procurement & Supply Chain Outsourcing,Human Resources Outsourcing, and Industry-specific Back Office and Analytics services. Our network of delivery centers comprises offshore centers in India and Philippines and is further supported by IBM’s global delivery network of 50+ centers.

Why IBM Daksh - Why Should i join IBM Daksh?:-

IBM Global Process Services focused on employee development and offer a world-class work culture that nurtures bright young talents and hones their skills to deliver quality results. A leading employer of choice, we are reputed for our ability to attract, retain and develop talent.


Contact Details:

Address of IBM Daksh


IBM Global Process Services
DLF Building No. 8,
Tower B4th Floor,DLF Cyber City,
DLF Phase II
Gurgaon - 122002,
Tel: +91-124-4635100
Fax: +91-124-4263311


IBM Global Process Services
Manyata Embassy Business Park
Block-D1& D4, Outer Ring Road, Nagavara
Bangalore 560 045. India
Tel: 91-80-40204400-40204000


IBM Global Process Services
7th Flr, B Wing, Prism Tower,
Mindspace, Goregaon ( West),
Mumbai 400064
Tel: 91-22-40366466


IBM Global Process Services
"SP" Infocity,survey no 209,
building no 3,3rd floor,next to satyapuram society,
Pune-Saswad road,Phursungi,
Hadapsar Pune 411028
Tel: 91-20-40630000

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