Senior Process ExecutivePune

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  • CategoryCall Center, BPO
  • Sub CategoryProcess Executive
  • LocationPune
  • CompanyInfosys
  • Posted date on our Website03 July 2014
  • Expiration Date03 September 2014

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Here are the details of Senior Process Executive job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Experience Required:-

Entry Level (2 Years or more of  relevant experience)

Responsibilities:-

Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals

Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge

Customer Interaction : Resolve individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.

Process Compliance : In a voice process - Effectively execute calls of the clients customers, resolve query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handle repetitive calls and strive for target maximization IN ORDER TO meet quality standards. In a data process - Execute client transactions i.e. attends to the transactions, verifies basic information, and close customer query /issue as per defined SOP/ parameters prescribed; Ensure appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. IN ORDER TO meet quality standards.

SLA Compliance : In a data process - Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets. In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets

Employment Start Date:- 03.09.2014

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About Infosys:-

Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.

Working at Infosys - Why Should i Join Infosys?

  • It's one of the fastest growing companies in the world. The opportunities for you are endless.
  • It's the next generation IT services and consulting company
  • You get onto a global track
  • It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
  •  It lets you enjoy entrepreneurial freedom

Contact Details:

Address of Infosys:-

Plot No. 44 & 97A,
Electronics City,
Hosur Road,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362


Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Kishangarh,
Chandigarh -160101
Phone:    (0172) 5021100 /6609595
Fax:    +91 172 504 6222

Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone:    +91 20 2293 2800/01
Fax:    +91 20 2293 2832

85, 'C',
Mittal Towers, 8th Floor,
Nariman Point,
Mumbai - 400 021
Phone:    +91 22 2284 6490
Fax:    +91 22 2284 6489

No.138,
Old Mahabalipuram Road,
Sholinganallur,
Chennai - 600 119.
Phone:    +91 44 2450 9530 / 40
Fax:    +91 44 2450 0390

https://careers.infosys.com/Careerplus/aspx/homepage.aspx

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