Service Operation Manager, Bangalore
This Job has Expired! Click Here to View Other
Here are the details of Service Operation Manager job in AXA Technology. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Minimum of 5 years in IT Service Delivery / Service Control Management in a complex, multi-supplier environment Technical Skills and Capabilities (Primary - Must have) ITIL Service Chain and Incident, Problem and Change processes Customer Relationship Management IT service delivery marketplace and best practice Service Culture Operational IT business needs and dependencies IT applications and infrastructure
Reasonable level of skills in:- Service delivery management Negotiation & conflict management Financial/budget management Business and Risk assessment & management Influencing Communication (oral and written) Resource management Good relationship development and management skills.
Excellent communication and interpersonal skills.
Strong team player.
Influencing skills Demonstrates the AXA Behaviours and Core Values Technical Skills and Capabilities (Secondary - Nice to have) Project Management Prince 2 / PMP Knowledge
Behavioral Skills and Capabilities:-
Focus on Customer - Demonstrating availability, attentiveness and reliability to external / internal customers, building trusting and constructive relationships with them. Listening to their needs and seeking their feedback. Striving to anticipate market trends and to deliver products and services that exceed - and possibly shape - customers’ expectations Share to Succeed - Being available, attentive and reliable with peers and colleagues. Encouraging and contributing to the sharing of information, knowledge and best practices.
Addressing and resolving conflict in a way that ensures mutually satisfying outcomes Result Orientation - Making and meeting commitments. Facing reality with courage and raising the bar for self and others. Ensuring objectives are ambitious, demonstrating a sense of urgency, and redirecting efforts if necessary.
Living through AXA Values - Promoting and demonstrating the AXA values of Professionalism, Innovation, Pragmatism, Team Spirit, Integrity.
People management Skills and Capabilities:- No direct reports Manage BAU IT for whole Op Co approx 1000+ people Need to influence both IT suppliers and the business Working independently with a defined set of business customers Need to make quick decisions to keep the business working.
Experience:- 8 - 10 Years
Education:- UG - Any Graduate PG - Any PG Course.
AXA Technology is a information technology company, It has 3,300 employees strong with presence in 16 locations across 5 strategic regions and 53 Client AXA companies in 24 countries.
RMZ Infinity, Tower B, 2nd & 4th Floor,
No. 3, Old Madras Road, Bangalore – 560 016, India.
Tel.: +91 90 4073 5999.
(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at email@example.com)