Specialist, Learning StrategyGurgaon - Delhi/NCR

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  • CategoryCall Center, BPO
  • Sub CategoryProduct Trainer
  • LocationGurgaon - Delhi/NCR
  • CompanyConvergys
  • Posted date on our Website10 March 2011
  • Expiration Date10 March 2011

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Here are the details of Specialist, Learning Strategy job in Convergys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Full/Part Time:- Full Time

Location:- Gurgaon, HR,

Dimension & Scope:-

The SpecialistLearning Strategy is responsible for consulting with clients to create/design custom training solutions for new and existing customers as well as large and small accounts/projects. Solutions may be consistent with Convergys’ existing offeringsrange in type from impact mappingblended programs and curricula to single courses [Instructor Lead Training (ILT) and e-learning]vary in type of training (for example salesproductapplication)vary in industry area (ITFinancial ServicesManufacturingPharmaceuticalsRetail). Solutions may also require defining processes and best practices for new offerings. Implementation may require leading a team of 2-12 Learning Strategists.

Principal Duties and Responsibilities:-

Create/define and present solution/learning/project approaches and scope to buyers in the sales process and to clients in the design phase.Identify/confirm high-level customer business objectives, audience requirements, primary needs, and drivers. Actively recommend types of training and delivery to best achieve client goals.Develop a productive rapport with customer teams and business stakeholders by facilitating design sessions, presenting finished work and confirming expectations on a regular basis. Guide clients in making design decisions.Use information gleaned in sales and preliminary design process to educate development teams as they start projects, refine project scope, design for varied learning modalities, define assessment needs, determine appropriate topic areas of learning, and create instructional plans. Design e-learning curriculum and complete impact mapping for new and existing clients.Lead content authoring process: pilot new tools; author highly complex content, when necessary; lead team of Learning Strategists in the creation of course content; and mentor them in the application of specific designs.Manage all instructional design aspects of course development—including testing, delivery, and maintenance. Define development processes for projects that do not follow standard approaches/meet typical requirements.Collaborate with technology team to identify implementation issues and constraints; communicate technology requirements to development team. Set project quality standards and share among team members; drive quality assurance through Style Guide rollout and peer reviews.Seek and apply formative feedback from evaluation of the courseware.Drive, document and roll out best practices for design with Learning Services.Contribute to the company’s industry presence by presenting at trade shows/conferences and contributing to publications.

Education & Professional Certifications:-

Bachelor’s degree in related field from a four-year college or university with six to eight years related experience; orEquivalent combination of education and experience.Advanced degree preferred

Candidate Profile:-

Six to eight years experience in collaborative training development – designing (and/or leading teams in the design/implementation), creating and evaluating self-paced, interactive instructional content.Minimum five years experience working with clients in a consultative role.Must have ability to assess content design approaches and make content design decisions given course parameters.Excellent interpersonal skillsExcellent oral and written communications skills.Experience in writing for various styles and formats including Web-based learning, instructor-led training, technical documentation, presentations, and dialogue; experience maintaining consistency in style across a large build/learning program.Experience authoring original content in collaboration with subject-matter experts or through research.Experience conducting training/performance needs analysis.Excellent client consulting/interfacing skills; must be able to guide and align clients around specific implementation recommendations.Excellent meeting facilitation, presentation and presence; experience presenting to different audiences/levels (e.g., VP level).Strong team-leadership skills; experience leading people with different business perspectives on a project; ability to coordinate work among team members, including those in different countries/time zones.Excellent problem-solving skills; ability to solve problems and resolve conflict within a team.Ability to make decisions based on multiple criteria and information from a variety of sources.Passionate and enthusiastic about the learning field; demonstrated interest in the profession.Expertise with e-learning industry standards, including AICC, SCORM, IEEE; familiarity with common technologies including LMS, LCMS, Delivery, and Authoring products.Ability to work under deadline pressure and extra hours if needed on assignments.Willingness to travel.Strong project management and follow-up skills; strong ability to multi-task and continually prioritize and reprioritize given changing project tasks/deliverables.Proficient with various software applications including Lotus Notes, Microsoft Word, Excel, and PowerPoint as well as synchronous tools (e.g., WebEx).

Environment, Physical & Other Requirements: NA

Job Posted on :-

About Convergys :-

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

Why Convergys - Why should i join Convergys?:-

At Convergys You’ve got lots of interests, and plenty of talent. And you want to be part of team that that knows how to succeed at the highest level. Us too.

Convergys job database is your gateway to a whole new career. You’re just clicks away from amazing opportunities in areas such as Customer Service Operations, Information Technology, Marketing, Human Resources, Finance and more.

Contact Details:

Address of Convergys:-

Divya Sree Towers, #55
Bannerghata Main Road
Bangalore - 560072
Phone: +091 080 26095300

DLF – Atria, Jacaranda Marg,
DLF City , Phase – II
Gurgaon – 122 002.
Haryana , India
Phone: +91(0124) 2563500
Fax : +91(0124) 2813090

Plot No 5 & 43
Hitec City, Madhapur,
Hyderabad - 500 081
Phone: +91 40 5523500

6th & 7th A Wing, Paradigm Towers
Mindspace, Of Link Road
Malad (W)
Mumbai – 40006
Phone: +91(22)66494400
Fax : +91(22)66494410

RMZ Westend
DP Road , Aundh
Pune - 411007
Phone: +091 020 66055200

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