Speech AnalyticsBangalore

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  • CategoryIT - Software
  • Sub CategorySoftware Developer - IT
  • LocationBangalore
  • CompanyInfosys
  • Posted date on our Website01 February 2013
  • Expiration Date30 March 2013

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3 out of 5 based on 2 Ratings.
Here are the details of Speech Analytics job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Location(s):- BANGALORE , Karnataka , India

Responsibilities:-

Audits & Compliance : Prepares the team level / process level requirements for self assessment IN ORDER TO ensure delivery predictability for the specific process
CSAT Process : Implements the improvement plan IN ORDER TO enhance customer satisfaction
Resource optimization : Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives
Process Reengineering : Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis
Knowledge Management : Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge
Governance compliance : Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability
Customer Interaction : Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships
Work Allocation : Allocates work / shifts to team members IN ORDER TO achieve production targets
Process Compliance : Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps
SLA Compliance : Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability
Talent Management (People Mgmt) : Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team Performance Planning : Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team
Quality Planning (QC/QA) : Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process
Operations: Manpower Training : Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral
Operations: Resource Planning (People, Infrastructure etc.) : Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance
Transition Coordination : Process Training & Certification : Co-ordinates training for the team IN ORDER TO ensure right skilling
Transition Coordination: Process definition & documentation : Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Managerfinalize the To-Be process

Experience Required:-

Senior Level (More than 5 Years Relevant Experience)

About Infosys:-

Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.

Working at Infosys - Why Should i Join Infosys?

  • It's one of the fastest growing companies in the world. The opportunities for you are endless.
  • It's the next generation IT services and consulting company
  • You get onto a global track
  • It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
  •  It lets you enjoy entrepreneurial freedom

Contact Details:

Address of Infosys:-

Plot No. 44 & 97A,
Electronics City,
Hosur Road,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362


Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Kishangarh,
Chandigarh -160101
Phone:    (0172) 5021100 /6609595
Fax:    +91 172 504 6222

Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone:    +91 20 2293 2800/01
Fax:    +91 20 2293 2832

85, 'C',
Mittal Towers, 8th Floor,
Nariman Point,
Mumbai - 400 021
Phone:    +91 22 2284 6490
Fax:    +91 22 2284 6489

No.138,
Old Mahabalipuram Road,
Sholinganallur,
Chennai - 600 119.
Phone:    +91 44 2450 9530 / 40
Fax:    +91 44 2450 0390

https://careers.infosys.com/Careerplus/aspx/homepage.aspx

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