Team Lead/Process Lead/Asst. Manager/Sr. Process Lead, Bangalore
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Here are the details of Team Lead/Process Lead/Asst. Manager/Sr. Process Lead job in Infosys. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
BANGALORE , Karnataka , India
Process Reengineering : Participate in the ideation process and produces the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis Knowledge Management : Reviews and validates the inputs from PEs and creates case studies/FAQs IN ORDER TO capture tacit knowledge Customer Interaction : Handles / helps resolve escalations at the process level IN ORDER TO ensure high customer satisfaction
Process Compliance : Executes transaction processing in order to meet quality standards.Conducts QC / QA programs as part of the quality plan IN ORDER TO ensure adherence to process steps
SLA Compliance : Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team IN ORDER TO ensure delivery predictability
Talent Management (People Mgmt) : Supports the TL by training people on process / domain as part of the growth plan IN ORDER TO ensure high E-Sat
Transition Coordination : Process Training & Certification : Conducts training for the team IN ORDER TO ensure right skilling
Education Requirements:- Bachelor of Engineering
Experience Required:- Senior Level (More than 5 Years Relevant Experience)
Posted on Company Website:- 01.02.2013
Infosys is a global leader in the "next generation" of IT and consulting with revenues of US$ 5.4 billion. Infosys has a global footprint with 63 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its subsidiaries have 122,468 employees as on September 30, 2010.
Working at Infosys - Why Should i Join Infosys?
- It's one of the fastest growing companies in the world. The opportunities for you are endless.
- It's the next generation IT services and consulting company
- You get onto a global track
- It is the pioneer, and the best practitioner, of the GDM: this is redefining the way business is done.
- It lets you enjoy entrepreneurial freedom
Address of Infosys:-
Plot No. 44 & 97A,
Bangalore - 560 100
Phone:+91 80 2852 0261
Fax:+91 80 2852 0362
Infosys Chandigarh STPI
DLF Building, Plot No 2,
Rajiv Gandhi Chandigarh Technology Park,
Phone: (0172) 5021100 /6609595
Fax: +91 172 504 6222
Plot No. 1,
Rajiv Gandhi Infotech Park
Hinjawadi, Taluka Mulshi
Pune - 411 057
Phone: +91 20 2293 2800/01
Fax: +91 20 2293 2832
Mittal Towers, 8th Floor,
Mumbai - 400 021
Phone: +91 22 2284 6490
Fax: +91 22 2284 6489
Old Mahabalipuram Road,
Chennai - 600 119.
Phone: +91 44 2450 9530 / 40
Fax: +91 44 2450 0390
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