Team Leader – Tech Support, Mumbai
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Here are the details of Team Leader – Tech Support job in BookMyShow.com. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Experience: 4 - 5 years
The job will require you to handle emails / tickets regarding technical issues for internal teams :-
Manage the team
Handle the incoming issues / tickets
Perform Problem Cause Analysis.
Resolve technical problems.
Ability to identify common issue patterns & suggest process improvements.
Monitoring server’s health and web application status.
Co-ordinate with Internal teams and Customer care team for issue status and resolution
Co-ordinate with 3rd party vendors
Knowledge of following tools will be added advantage :-
Splunk / SumoLogic
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Bigtree Entertainment's BookMyShow is India's largest entertainment ticketing website. Headquartered in Mumbai, it is the only destination for movie and non-movie options like events, plays and sports. Within a decade of its inception, BookMyShow poses a 40% CAGR in revenues and over 90% market share in the online entertainment ticketing space.
BookMyShow has ticketed for over 1,500 plays online and is the exclusive and permanent ticketing partners for theatre venues like Prithvi Theater, Mumbai, NCPA Mumbai, Indian Habitat Centre Delhi and Rangshankara Bangalore. With more than 20 million page views per month, BookMyShow has ticketed for more than 300 live large format events and sport events such as ICL, city Marathons, etc.
BookMyShow.com was the official ticketing partner for Mumbai Indians, Kings XI Punjab and official online ticketing partner for Delhi Daredevils in season 2010. BookMyShow introduced a number of innovative features to make cricket viewing a pleasurable and more comfortable experience for their customers this season with on ground tie ups with various retail chains like Reliance Fresh, Reebok and Café Coffee Day for sale of tickets.
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