Tech Support Engineer IBangalore

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  • CategoryIT - Software
  • Sub CategorySoftware Developer - IT
  • LocationBangalore
  • CompanyEMC Corporation
  • Posted date on our Website25 February 2012
  • Expiration Date25 February 2012

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4 out of 5 based on 1 Ratings.
Here are the details of Tech Support Engineer I job in EMC Corporation. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Description   

GENERAL SUMMARY


Applies general systems level technical expertise to standard systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies records and proactively recommends revisions to current procedures improving customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES


Applies technical expertise using standard operating and diagnostic protocols to quickly resolve standard to complex system level issues. Identifies documents and escalates customer issues.

Effectively communicates procedural and routine technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers. Contributes to centralized problem identification and resolution database.

May assist in problem recreation and failure analysis of systems level issues. Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.

May identify and interpret interoperability and support matrixes as appropriate for product set. Communicates effectively to internal and external customers as necessary through a variety of mediums.

Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.

Continues to develop technical and business knowledge related to EMC products.


Job Requirements:-

EMC Proven Professional Certification desired.

SKILLS

Ability to work in a high-pressure environment.

Customer Service skill.

Troubleshooting skills.

Interpersonal skills.

Organizational skills.

Understanding of EMC's products and their value added to the customer.

About EMC Corporation:-

EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way.

EMC ranks among the ten most valuable technology companies, alongside Cisco, Microsoft, Intel, and Oracle.

Why EMC Corporation - Why should i join EMC Corporation?:-

EMC employs approximately 48,500 people worldwide. EMC has world's largest sales and service force focused on information infrastructure work closely with a global network of technology, outsourcing, systems integration, service, and distribution partners.

EMC offers highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities—all to create a compelling and rewarding work environment.
 

Contact Details:

EMC Corporation
9-B, Lotus Towers
Community Centre, New Friends Colony
New Delhi 110 065
India

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