Technical Support AssociateChandigarh

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  • CategoryIT - Software
  • Sub CategorySoftware Engineer
  • LocationChandigarh
  • CompanyQuark
  • Posted date on our Website17 April 2011
  • Expiration Date17 April 2011

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Here are the details of Technical Support Associate job in Quark. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Description:    

Responsibilities:-

•Supporting Worldwide Quark French/English customers via Chat, Emails or Phone.
•Communicate all issues internally and externally with complete knowledge of managing Customer expectations.
•Answer day to day queries and ensure FTR.
•Follow-up with customers within a 24-hour period through email and calls as requested with regards to the initial phone, email or chat..
•Knowledge of Quark products and various new updates for related software required with it.
•Recognize and determine trends in problem occurrence or workflow.
•Recognizing and managing assertive customer calls.
•Promote teamwork and call center success.
•Report any customer reported issues encountered to the supervisor for further testing and logging.

Skills & Experience:-

•Language: French & English
•At least 1 year experience of supporting & interacting with global clients.
•Minimum qualification Graduate with Excellent Communication skills (both Written and Oral)
•MUST have troubleshooting skills, communication skills training will be a plus.
•Should have exposure to basic terminologies of the computer, internet usage.
•Exposure to Macintosh environment would be an added advantage.
•Publishing Domain knowledge will be another additional plus

About Quark :-

Quark was established in 1981. in Denver, Colorado. Quark development center in Chandigarh, India largest development, testing and support center worldwide. The work culture is based on team collaboration, cooperation, and united goals, established by employees from many different offices. The group creates and supports world-class software following an integrated product development strategy with clear and defined roles for each team.

Working at Quark - Why should i join Quark?:-

Quark promotes an initiative-based culture driven by a focus on our customers and leadership to advance innovative ideas and solutions that meet customer and business needs. From this foundation stem our core values of leadership, empowerment, communication, execution and customer focus.

Quark employees run Community ConneXions, a global grass-roots effort for giving back to the communities where we live and serve. Community ConneXions activities focus on volunteerism, financial contributions, and other activities with charitable organizations.

 

Contact Details:

Address of Quark:-

Quark India Pvt Ltd.
A 45 Industrial Area
Phase VIII B Mohali 160059
Punjab, India

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