Technical Support Associate, Hyderabad
This Job has Expired! Click Here to View Other
Here are the details of Technical Support Associate job in Knoah Solution. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Employment Status:- Full Time
As Technical Support Associate, you are expected to address customer challenges and queries through chat support and ensure effective resolution to the challenges the customer encounters
Ensure customer satisfaction and quality parameters are met for the resolutions provided
Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value
Roles & Responsibilities:-
Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Set high levels of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
Bring right attitude to the work place that complements and enhances the work culture
Always Think like a winner
Basic understanding on:-
Computer Operating Skills – File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, keyboard shortcuts.
Operating System – Knowledge of hardware – RAM, HDD, devices. Knowledge of OS – Mac or Windows. Control Panel and basic hardware troubleshooting.
Internet Concepts – Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting.
Communication Skills – Moderate to High
Written English – Grammar correct
Typing Speed – above 25 wpm>
Ability to learn
New ways of thinking and doing
Adaptive to team and organization
Open for feedback and learning
Proactive and high energy
Academic Qualifications: Undergraduate and above in any stream.
Years of Experience: 0 - 4 years working experience desired
Type of Experience: BPO experience will be a plus, freshers are also eligible.
About Knoah Solution:-
Knoah Solution was established in 2001. It is an award-winning Global outsourcing company - led by a U.S. based management team - that delivers the best multi-channel customer and technical support services in the industry.
Knoah is your one stop shop for contact center services delivering voice, live chat, email, BPO and 3rd Party QA services.
Knoah addresses the growing needs of today's online businesses by providing a full range of outsourcing services for web-based customer support. With Knoah, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams.
4th & 5th Floor,
Maximus Towers 2A,
Raheja Mindspace IT Park,
Hitech City, Madhapur,
INDIA - 500081
(Disclaimer : This Job or placement paper has been sourced from various sources like print media, Job consultants, past candidates, our users and/ or Company website. The posted date above means the date on which the Job was posted on our site and not on the company site. Users are advised to check with the company for latest requirements before applying for the job. Our website will not be responsible for any loss to the company or the candidate. We have no relation with the company and are not responsible for the validity of this Job. We donot charge the company or candidate or any student anything. If the respective company has any issue with the data provided or they want this particular job or placement paper to be removed they can write into us at email@example.com)