Technical Support Associate Sr. Technical Support AssociateBangalore

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  • CategoryIT - Software
  • Sub CategorySoftware Developer - IT
  • LocationBangalore
  • CompanyGoldstone Technologies
  • Posted date on our Website25 July 2012
  • Expiration Date25 July 2012

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Here are the details of Technical Support Associate Sr. Technical Support Associate job in Goldstone Technologies. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Description:-

Responsible for taking control of and resolving Complex Technical and Escalated customer issues.
Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.
Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.
Perform Activation/Deactivation & handle other technical Issues using Rosettastone Software & other Application tools.
Configure Rosettastone Software in order to help customer learn a Language.
Identify and provide inputs on unique (or) recurring customer problems.
Be a champion of Rosettastone specific Tools, Troubleshooting Procedures & Provide Knowledge base (Fast Forward) feedback at all appropriate times to SME/TM.
Maintains/builds relationships with other groups that impact the technical aspect our support(Ex: Tier-2, Customer Care … Etc)
Provide support to the clients in using system and RS software applications.
Obtain through understanding of OS and software application operations related to Rosettastone offered services.
Identify, correct & advice on the operational issues in client computer systems.
Perform light lifting 25lbs.

Education Qualifications and Experience:-

Graduate, Post Graduate – Computer Science specialization (Preferably)
Experience: 0 – 4 yrs.

Goldstone Technologies was etablished in the year 2000 it is an Information Technology compay providing software solutions to their clients all over world.

The company has Expertise in providing multi-platform and multiple domains with World-wide clients and 24/7 operations.

Contact Details:

Amarchand Sharma Complex,
S.D.Road, Secunderabad - 500003
Andhra Pradesh, INDIA
Tel :-     + 91- 40 - 2780 7640
Fax :-     + 91- 40 - 3912 0023.

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