Technical WriterBangalore

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  • CategorySecretary, Front Office, Data Entry
  • Sub CategoryContent writer
  • LocationBangalore
  • CompanyAditya Birla Minacs
  • Posted date on our Website23 July 2012
  • Expiration Date23 July 2012

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Here are the details of Technical Writer job in Aditya Birla Minacs. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.

Job Location:- Bangalore

Job Description:-   

• Creating troubleshooting guides/articles, Manual, Online help, release notes etc.
• Carrying out research over internet on new technologies, problems and solutions associated.

Qualifications:-

• BE/Graduation in any stream (in computer science preferred).
• Willingness to work in night shift and Comfortable in 24/7 environment.

Role & Responsibilities:-   

• Carry out analysis based on the call volume/issue type and identify process/KB requirements.
• Write, review, edit, and validate documentation using standardized documentation development   tools and processes. Handle full review cycles and publish final materials.
• Find out solution based on FCR miss and
• Track and fix documentation defects.
• Document planning and design.
• Consulting and interviewing Subject Matter Experts (SMEs).
• Documentation testing.
• Quality orientation/attention to detail.
• Keeping commitments/meeting deadlines.

Skills Required:-    

• Strongly skilled at diagnosing and identifying issues.
• To be able to carry out research and have an analytical bent of mind.
• Work experience in development tools: Microsoft Office/RoboHelp/Adobe FrameMaker.

Troubleshooting Knowledge Required:-

• Windows OS (XP or Vista or 7).
• Basic Hardware & Networking.
• Good understanding of technologies.
• Virus removal.
• PC optimization.

Total Experience:- Minimum 3 yrs prior experience with an international BPO

Relevant Experience:- with more than 1yr as Tech Writer

About Aditya Birla Minacs:-

Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.

The Company has 20,300 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
     
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.
 

Contact Details:

Campus 4A, Ecospace Business Park
Outer Ring Road, Bellandur
Bangalore 560103
India.
Phone: +91 80 4144 6000

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