Territory Manager - 2W Service (Guwahati), Guwahati
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Here are the details of Territory Manager - 2W Service (Guwahati) job in TVS Motor. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Work Location: Across India
Date Posted: 18 Oct 2012
Closing Date: 08 Aug 2015
Achieve customer satisfaction & Service market share
1.Dealer Business growth & Profitability:
A.Improve service market share of dealer by increasing free service redemption and overall service inflow.
B.To improve service productivity in workshop.
2.Improve CSI Score:
A.Obtain feedback from customers at regular interval and use the same for improving adherence to service standard at the dealership. Provide feedback to HO for any revision of service standards.
B.Conduct service process audit of relevant standards based on the customer feedback every month.
C.Conduct service process audit of all standards every quarter.
D.Review the analysis of non adherence of service standards and counter measures proposed by Works Manager.
E.Review improvement actions towards Selection process, training, performance based incentive system and exit process for service team as well as the gaps in infrastructure, Tools & equipment in order to improve adherence.
F.Review and link the improvement actions towards improving CSI score.
G.Review manpower status based on business growth plan in terms of recruitment and training through SIB.
H.Review updation of SIB and conduct orientation program for service and spare team at the dealership.
I.Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.
J.Review the status of pending customer complaints received at dealer/AO/HO and ensure closure.
3.Product QualityA.Product feedback to be given regularly to HO to improve product quality.
Candidates must possess atleast a Polytechnic/Engineering/Secondary school/Higher sec. school/equivalent.
Atleast 2 year(s) of working experience in the related field is required for this position.
Preferably Middle Level/Management.Job role in Territory Manager - Service.
1 Full Time/equivalent position(s) available.
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About TVS :-
TVS Motor Company, the third largest two wheeler manufacturer in India is a part of USD 5.00 Billion TVS Group and is engaged in the business of two wheelers, automobile component manufacturing and retailing of various brands in India. The company manufacturers an entire range of two-wheelers including motorcycles, scooters and mopeds, offering a complete portfolio from the entry level right up to the premium segment. The company also has product offerings for the three-wheeler industry.
The product portfolio of the company's motorcycle segment comprises of the TVS Star, TVS Flame and TVS Apache series, while scooters include the latest addition, TVS Scooty Streak, TVS Scooty Pep series and TVS Scooty TeenZ Eelctric. Mopeds, namely the XL Super series, complete the segment , the company this having a product offering in each segment of the motorcycle industry. TVS Motor Company has also entered the three-wheeler market with the TVS King, India's first two stroke 200 cc autorickshaw that will come with an electric start, launched in Petrol, LPG and CNG versions. TVS Motor Company has manufacturing plants that conform to world-class quality standards at Hosur (near Bangalore), Mysore & Himachal Pradesh. As part of its global operations, TVS Motor Company has setup a manufacturing facility in Indonesia, which caters specifically to Indonesian and other ASEAN markets.
TVS Motor Company has international presence in more than 50 countries in Asian, African and Latin American Continents and will enter more international markets during the course of the year. In India, the company functions through a strong sales and service network consisting over 490 authorised main dealerships, over 1800 authorised service centers and other certified service points.
TVS Motor Company
Post Box No. 4
Harita,Hosur - 635 109
Ph: 04344-276780 Fax: 04344-276878
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