Training Manager, Kolkata
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Here are the details of Training Manager job in HDFC Bank. This job or placement paper has been sourced from either company website or newspaper or other media and from students who appeared for this job. User is requested to verify the data before applying for the job.
Work Location:- Kolkata
Date Posted:- Thursday, September 20, 2012
Organising & managing the various training programmes within OCC basis Calendars and demonic business requirements.
Structured On-boarding Training of more than 350 new employees. As these candidates are mostly fresher, Trainings in Industry, Organizations, Systems & processes, Product and Selling Skills.
To study Industry best practices and implement the same for 5000 work stations , in accordance to business dynamics.
Categorizing TSEs under buckets of productivity, & monitoring impact of Trainings under each category. Designing new modules for people under below productivity buckets and study there developments.
Ensure training targets are met and maintained in accordance with current legislation. Develop and maintain up-to-date training and personal development plans for all staff.
Do a training need analysis (TNA) across channels to understand the related gap if any.
Develop different modules basis vintage of callers & need based training.
Monthly refreshers training for all callers.
To monitor, study and report compliance & adherence to Induction process, sales, service, query updating & CRM updation by TSEs across the floor.
To build strong floor engagement & motivation exercises like Recognition, Personal touch, feedback session , Festival celebrations , Fun@work concepts wherein high energies and excitement is build resulting required efficiency levels.
To conceptualize and execute various employee skill building exercises to build strong belongingness and great culture at work.
To keep a strong eye on attritions and ensure the same is controlled under acceptable levels basis various engagement, skill building & motivating exercises
Essential- Graduate / Post Graduate.
Minimum work experience of 4 to 5 yrs
Previous training experience in BPO will be an added advantage.
Previous experience in training , TNA & audits added advantage.
Should be a team player.
Should have good oral and written communication skills and analytical ability.
Should have excellent training & presentation skills.
1 Full-Time position(s) available.
About HDFC Bank:-
HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to accomplish the vision of becoming a world-class Indian bank.
HDFC Bank operate broadly in two major categories: Retail Banking & Wholesale Banking. Retail Banking comprises Assets & Liabilities functions, whereas Wholesale Banking includes Allied Functions & Operations.
Working at HDFC Bank - Why should i Join HDFC Bank?
HDFC Bank business strategy emphasizes the following :
- Increase our market share in India’s expanding banking and financial services industry by following a disciplined growth strategy focusing on quality and not on quantity and delivering high quality customer service.
- Leverage our technology platform and open scaleable systems to deliver more products to more customers and to control operating costs.
- Maintain our current high standards for asset quality through disciplined credit risk management.
- Develop innovative products and services that attract our targeted customers and address inefficiencies in the Indian financial sector.
- Continue to develop products and services that reduce our cost of funds.
- Focus on high earnings growth with low volatility.
Address of HDFC Bank:-
HDFC Bank House
Senapati Bapat Marg
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